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EXLEX

Senior Delivery Manager

EXL is a global leader in analytics, AI, and digital solutions, dedicated to empowering industries.

EXL

Employee count: 1001-5000

Canada only

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We are seeking a Senior Delivery Manager to lead large-scale Analytics & Data Management programs for marquee clients in our Sports & Gaming practice. This role combines delivery excellence, stakeholder management, team leadership, and account growth, with a strong emphasis on best practices, innovation, and customer satisfaction.

The ideal candidate should bring deep experience in data & analytics delivery, strong analytical skills, and the ability to mine new opportunities within existing accounts while ensuring high team morale and predictable outcomes. The incumbent will collaborate closely with business stakeholders, and delivery teams to drive best practices, ensure consistently best quality output across the board, and endeavor to improve the current state.

Key Responsibilities:

1. Delivery Leadership

  • Own end-to-end delivery of analytics and data management engagements, ensuring scope, timelines, quality, and cost targets are met.
  • Establish and enforce delivery best practices, governance models, and execution frameworks across programs.
  • Manage complex, multi-workstream programs and projects involving data engineering, data platforms, and analytics solutions.
  • Proactively identify risks, dependencies, and bottlenecks; drive structured problem-solving and mitigation plans.

2. Stakeholder & Client Management

  • Act as a trusted advisor to senior client stakeholders, ensuring transparency, alignment, and value realization.
  • Lead executive-level reviews, steering committee meetings, and roadmap discussions.
  • Balance client expectations with internal capabilities to ensure sustainable delivery.

3. Team Leadership & Talent Development

  • Build, manage, and scale large, globally distributed teams across geographies.
  • Foster a culture of collaboration, ownership, continuous improvement, and high team satisfaction.
  • Mentor delivery managers, tech leads, and high-potential talent; support career growth and succession planning.

4. Analytics, Data & Technology Oversight

  • Provide delivery leadership for solutions involving:
  • Data Management & Data Engineering
  • Cloud-based analytics platforms
  • Data warehousing and modern data stacks
  • Demonstrate strong familiarity with:
  • AWS Cloud, including AWS Redshift
  • SQL and Python (hands-on not mandatory, but must be delivery-fluent)
  • Collaborate with architects and engineering leads to ensure scalable, secure, and performant solutions.

5. Account Growth & Organic Business Development

  • Drive organic growth within existing accounts by identifying white-space opportunities and unmet client needs.
  • Partner with sales and leadership to support account growth targets, proposals, and solution shaping.
  • Lead opportunity mining, effort estimation, and delivery approach definition for new initiatives.
  • Contribute to long-term account strategy and roadmap planning.

About the job

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Job type

Full Time

Experience level

Location requirements

Hiring timezones

Canada +/- 0 hours

About EXL

Learn more about EXL and their company culture.

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EXL is a global leader in analytics, AI, and digital solutions, dedicated to empowering industries. Founded in 1999, the company has evolved from a business process outsourcing provider to a recognized partner for data-driven transformation. With a talented workforce of over 57,000 professionals located across more than 50 delivery centers worldwide, EXL leverages advanced analytics, deep domain expertise, and digital technologies to design innovative solutions that achieve better business outcomes.

EXL’s client base includes prolific players in insurance, healthcare, banking, and logistics, providing tailored analytics and AI solutions that address core business challenges. The company prides itself on its commitment to sustainability and corporate responsibility, often highlighting the importance of community engagement and environmental stewardship. Furthermore, with a significant emphasis on enhancing customer experiences through data intelligence, EXL continues to demonstrate leadership in the market, serving more than 150 Fortune 1,000 clients and delivering significant operational efficiencies and transformation across various industries.

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