Service desk agent

We currently have a vacancy for a Service desk agent fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major client’s IT team.

Your tasks

• User guidance and support regarding the use of information systems / ICT tools;
• Categorize and prioritize incoming tickets and users’ requests, escalate where needed as well as follow-up of related incidents, of any user’s requests and bug reports;
• Coordination of support teams, IS Service management and coordination with the project teams;
• Follow-up of service quality in the context of incident, problem and impediment management together with management and follow-up of user requests;
• Conception and organisation of user documentation for information systems and/or Service support procedures;
• Analysis, recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution.

Requirements

• University degree in IT combined with relevant IT professional experience of minimum 2 years;
• Experience in working with SAP;
• Proven knowledge in end user assistance and support of information systems;
• Very good knowledge of SQL, Eclipse, business workflow applications analysis tools, Logfile tools (eg Kibana);
• Good knowledge of ITIL;
• Knowledge of wiki, collaborative sites and social networks;
• Knowledge of the office automation tools (MS-Office, Microsoft Teams);
• Experience with Oracle is a plus;
• ITIL foundation certification would be considered a strong asset;
• Excellent command of the English language, French is an advantage.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference (16760/03/2024).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (ED) (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.