ESP Group

The ESP Group is a leading global contact centre, technology, and production partner headquartered in Arbroath, Scotland. With over 30 years of industry experience, the company has established itself as a trusted provider of end-to-end outsourcing solutions, offering bespoke customer care services that make life simple for both clients and their customers. The organisation specialises in delivering seamless, personalised interactions across multiple channels, ensuring exceptional service delivery regardless of chosen touchpoints.

Operating from multiple UK locations including Arbroath and Hull, the ESP Group employs over 300 team members who collectively speak 12 languages, enabling effective communication with diverse global clientele. Their comprehensive service portfolio spans omni-channel customer experience, back-office processing, product fulfilment, and cutting-edge technology solutions including automation and AI. The company serves clients across diverse sectors including transport, government, education, hospitality, and housing. Notably, ESP Group has secured major contracts with Transport for London, Chiltern Railways, Grand Central, Transport for Wales, and NHS National Services Scotland, demonstrating their credibility and expertise in supporting critical public services.