Engagement Manager

At Eppo, we are building the future of experimentation, so that every company can have an entrepreneurial, customer oriented culture. We believe that AB experiments uniquely put customers at the center of product decisions instead of political processes.

Our next-gen platform allows companies to 10x their volume of AB experiments by embracing the full technical rigor of engineering and statistics while focusing intensely on the evangelism of results and accessibility to business users. We are built for the modern cloud infrastructure, with easy integrations and an emphasis on privacy and security.

Our team is made up of veteran product builders from Airbnb, Slack, and Snowflake, and our product is powering experimentation at some of top companies around the world. We’ve raised over $19M in Seed and Series A funding backed by top-tier venture firms like Menlo VC and Amplify Partners.

Watch a demo of Eppo on our homepage, read more on our blog, or check out our about us page to learn more about who we are!

Note: There have been recent reports of fraudulent emails from people impersonating the Eppo talent team. All legitimate correspondence from Eppo will come only from geteppo.com. Anything else should be reported to LinkedIn as a scam. For more information on these fake job scams, you can see this resource from the FTC: https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-and-other-job-platforms

About the Role

Eppo is seeking a technically savvy Engagement Manager (Project Manager) to ensure timely, successful implementations of Eppo’s experimentation platform. In this role, you will collaborate with the pre-sales and other cross-functional teams to help customers derive value out of their Eppo implementation. You will manage multiple (30+) customer projects simultaneously with multiple Eppo teammates and customer Stakeholders. This includes managing customer project flows, documenting requirements and timelines, providing customers with timely support, managing open issues related to each project, ensuring communication across Eppo teams, and ensuring successful completion of each implementation and engagement. You will grow to provide a compelling perspective of the Eppo customer implementation process.

The right candidate for this role is customer oriented with strong analytical and communication skills, project management expertise, and interest and passion for data and experimentation. You must be able to articulate value, inspire, and lead Eppo customers through each implementation.

What you’ll do

• Serve as project lead and primary interface and point of contact for customers during implementation and onboarding.

• Own all of the functional aspects of customer projects, including project management, documentation of requirements and timelines, resolution of open issues, communication of status, and more.

• Coordinate and work closely with the other members of the Eppo Customer Success team

• Manage all customer communication, including email, video conference, Slack, and face-to-face meetings.

• Serve as a customer advocate within Eppo, escalating issues and driving feature requests

• Possess a comprehensive understanding of the Eppo products and services

• Assist in the continued development of the Eppo Customer Success team by mentoring, contributing to our training content, and improving the Eppo methodologies

What you’ll bring to the team

• Stellar listening, speaking, presentation, and writing skills

• Strong ability to multi-task, managing multiple concurrent work threads

• Self-directed with the ability to manage simultaneous, complex engagements with minimal supervision

• Ability to set and manage customer expectations and to negotiate appropriate resolutions to issues

• Exceptional project management skills, PMP certification a plus but does not replace relevant work experience

• Expertise in SaaS platforms

• Experience working with data or analytics software is preferred; 5+ years of relevant work experience

• Business acumen, strong consulting skills, and experience

• PMO, Project Management, Program Management experience / Account Management experience (at least 3 years experience)

• Client-facing big plus

• Preferred: Proficiency in SQL technologies; knowledge of database structure, design, and modeling concepts; and/or experience in the currently available suite of modern data stack tools

Compensation

• Competitive salary, including early team equity

• Top-of-the-line health, dental, and vision insurance

• New laptop/equipment of your choice and whatever else you need to be productive

• Compensation for learning materials, tools, and resources to help you learn and grow

The typical compensation for this role ranges from $105,000-$150,000 base, depending on experience. At Eppo, we are dedicated to building an equitable and inclusive workplace while encouraging entrepreneurship and growth.