United States onlyThe Background Verification Analyst is responsible for accurately executing the manual criminal review process and developing expertise in consumer rights and disputes. This role plays a key part in assisting clients in understanding and utilizing screening report results while ensuring compliance with federal and state consumer reporting regulations. The analyst must be highly motivated, detail-oriented, and organized, with strong communication skills and the ability to work in a fast-paced environment.
Responsibilities
Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.
Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.
Manage and respond to inquiries from clients and consumers via phone and email.
Provide guidance to clients and consumers on the next steps in the screening process.
Deliver accurate and timely updates on open tasks to relevant stakeholders.
Assist peers and co-workers with workload management and problem resolution.
Participate in ongoing training sessions and team meetings.
Essential Functions
Analyze and review background check data with accuracy and efficiency.
Communicate effectively with clients and consumers regarding screening results and processes.
Maintain compliance with legal and regulatory guidelines, including FCRA requirements.
Work within strict deadlines and service-level agreements.
Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
Maintain professional interaction with internal and external stakeholders
Ability to work in a fast-paced and high-stress environment
Minimum Qualifications
Strong attention to detail and ability to work in a fast-paced environment.
Quick adaptability to new processes and procedures.
Excellent verbal and written communication skills.
Ability to follow established rules and regulations.
Professional attitude with the ability to collaborate effectively.
Capability to manage and de-escalate high-stress conversations over the phone.
Willingness to learn and accept coaching.
Preferred Qualifications
Experience handling sensitive information preferred.
Previous experience managing difficult conversations and delivering unfavorable decisions preferred.
Experience in the multi-family housing industry preferred.
Bachelor’s degree preferred.
AI Operational Fluency
AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.
AU, CA + 3 more