United States only
About Food Banks Canada
At Food Banks Canada, our commitment stretches across the nation, tirelessly supporting and enhancing the work of over 5,500 food banks and community organizations. We invest in, advocate for, and bolster their critical efforts. Through diligent research, we delve into the root causes of food insecurity, devising actionable solutions informed by our findings as we work to create a Canada where no one goes hungry.
In 2024, Waterstone Human Capital recognized our workplace for embodying one of Canada’s Most Admired™ Corporate Cultures of the year. This distinction highlights best-in-class Canadian organizations with cultures that have helped them enhance performance. For us, performance means advancing our mission and achieving organizational goals collaboratively with a team that is happy, healthy and engaged.
Our efforts and impact are expanding, and we're opening doors for passionate, teamwork-driven professionals in search of a career that's both meaningful and captivating. Bilingualism (English/French) is an asset for all our roles at Food Banks Canada as we support Canadians across the country.
About the Role
The Development Coordinator, Data & Donor Services provides exceptional organizational support in the areas of donor services, gift processing support, and database administration. This position is responsible for coordinating and supporting gift processing, donor relationship support and stewardship, and communication activities in order to ensure successful implementation of Food Banks’ Canada mandate. This position ensures that gifts are processed in a timely manner, according to rules and CRA regulations, and ensures a positive image of Food Banks Canada with its network, stakeholders, and the public.
What You Will Be Doing
- Ensure the highest level of donor experience by acting as the primary point of contact for donors and supporters through contact forms, email, phone, and other programs and processes as required
- Utilize the CRM to track donor interactions and manage contact preferences
- Support the Individual Giving team by providing reports for donor stewardship activities including thank you letters, thank you calls, and capturing all activities in the CRM
- Support with the sending of offline tribute cards
- Provide timely and accurate gift processing inclusive of offline and online gifts
- Support donors with any inquiries related to their donations
- Acknowledge and receipt all gifts (including annualized receipting for monthly donors) as appropriate and in accordance with organizational policies and procedures and Canada Revenue Agency (CRA) guidelines
- Ensure refunds, chargebacks and adjustments are completed for all donation types
- Research, apply, and ensure compliance with regulatory guidelines of the CRA
- Identify opportunities for process improvements and work to implement changes
- Support third-party fundraising platforms and the importing of donations to the CRM (Fundraise Up, Raisin, Benevity, Canada Helps, etc.)
- Coordinate with finance to ensure that we have necessary donor information for gift processing and reconciliation
- Support the Manager, Data & Donor Services in ensuring accuracy and hygiene of data
- Support the Development and Partnerships team and staff through production of lists, queries, and reports
- Assist with training and technical support of staff
- Support the coordination of the quarterly redistribution of funds directed to the food bank network from individual donors
- Stay current with updates to the system and make process revisions necessary
- Other duties as assigned
What You Will Need
- Minimum 2 years’ experience in development/gift processing/customer relations within the social profit sector
- Experience with managing customer or donor relationships, activations, and relationship management
- Completion of a post-secondary college diploma program or equivalent in fundraising management (preferred) or public relations or communications
- Exceptional attention to detail and accuracy
- Knowledge of fundraising practices, procedures and CRA guidelines
- Knowledge of Donor Bill of Rights
- Problem solver and strong relationship building skills
- Demonstrated ability to prioritize work, manage deliverables and handle multiple tasks simultaneously in a fast-paced environment
- Clear, professional, and warm communicator
- Ability to work collaboratively across teams
- Strong technical skills: Databases (Microsoft Dynamics, Fundraise Up, Raisin, Freshdesk an asset) and the ability to learn other web-based systems
- Committed to organizational mission of reducing hunger
- Bilingualism (English/French) is an asset
Working Conditions
- Full-time, Monday-Friday, with occasional evening and weekend work
- This position is remote and may be based anywhere in Canada
Application Information
If this opportunity to work with an exciting, growing, national non-profit appeals to you, please apply with your cover letter and resume. Additional information on this role can be found in the full job description.
This posting will remain open until Tuesday, Oct 7, 2025.
We look forward to hearing from and connecting with you!
Food Banks Canada believes that diversity is the cornerstone of excellence within our team and mirrors the community we serve. We warmly invite candidates of all genders, ethnicities, cultural backgrounds, sexual orientations, and abilities to apply. Committed to an accessible recruitment journey, Food Banks Canada ensures a barrier-free experience. Should you be approached for a job opportunity, please reach out to daniel@engagedhr.com if you require accommodations.
We thank all those who apply but only those applicants who are selected for an interview will be contacted.
Canada
