Temporary Program and Business Development Coordinator, Fundraising Academy

Compensation Range:

Position Summary

The Program & Business Development Coordinator, Fundraising Academy provides comprehensive program and business development support to the Fundraising Academy team. The Coordinator contributes to business development and client management activities, while also supporting educational initiatives and maintaining key products such as the monthly webinar series, certificate programs, and Online Learning Portal. They provide general administrative support including scheduling, leadership calendar coordination, expense report processing, and upkeep of the program’s cloud-based filing system to support continued client service and business development progress. The incumbent also supports program development and delivery, partnership and program deliverables, curriculum updates, product development, and other special projects. In addition, they assist with prospecting efforts that support business development goals.

Essential Functions:

Program Support

• Supports scheduling, preparation, delivery, and execution for Fundraising Academy’s entire product line of in-person and virtual conferences, events, certificate programs, trainings, and monthly webinars/workshops, including securing speakers and providing tech support.
• Provides support for all digital products including but not limited to uploading and editing content, supporting product review and improvements, running data and analytics, and attending relevant product meetings.
• Conducts discovery, implementation, and post-training communications to ensure client satisfaction and program fidelity.

Business Development, Customer Engagement, and Partner Support

• Supports the Program Manager with the coordination of partnership deliverables and deadline achievement.
• Assists with proposal development and expansion planning in new markets. Conducts business development and product research to support and inform Fundraising Academy’s partnerships, sales, and product strategies.
• Coordinates partner and client onboarding including but not limited to client support, CFRE alignment, curating customer feedback, and aiding clients in product selection.
• Contributes to lead generation through live and post-event engagement by monitoring and participating in webinar and workshop chats and reviewing recordings and transcripts to identify warm leads for follow-up.
• Assists Fundraising Academy leadership in business development efforts including but not limited to prospect identification, research, and pipeline management.

Marketing and Communications

• Assists with the scheduling, development, and management of marketing content (e.g. blogs, posts, campaigns, promotional materials, emails) by collaborating with the marketing team, Fundraising Academy team, and internal and external stakeholders.
• In collaboration with marketing team, contributes to Fundraising Academy’s digital presence across social media platforms and supports promotional strategies for programs, events, and campaigns such as social takeovers.

Administrative Support

• Collaborates with a cross-functional team across multiple business units. Proactively establishes, participates in, and maintains a working relationship with field staff, program leadership, and support team, and leads efforts to drive excellent client experience and improve customer satisfaction.
• Provides high-level, individualized administrative support to Fundraising Academy team members, including scheduling, expense reimbursements, and other administrative duties as needed.
• Coordinates with the Shared Services team to support the end-to-end processing of contracts and invoices, inventory management, and reporting, acting as the steward and point of contact for clients as needed.
• Leads monthly data collection and reporting activities.
• Manages the Fundraising Academy program calendar and team calendars as needed.
• Manages inputting and maintenance of Fundraising Academy data in Salesforce, including customer and partner information, and conducts all required reporting.
• Manages the program inbox and phone system; fields customer support inquiries between staff and customers/partners.
• Supports the development of and maintains a database of presentations, proposals, marketing materials, curriculum materials, and partner resources.
• Supports special projects, pilot programs, and new initiatives.
• Maintains professionalism in all interactions with internal and external clients.
• Performs other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor’s degree required.
• Minimum of three (3) to five (5) years of administrative experience supporting programs and projects required.
• Experience in the nonprofit industry and/or client/customer-facing role required.
• Database maintenance experience highly preferred.
• Experience in higher education preferred.

Competencies/Technical/Functional Skills:

• Demonstrates initiative, resourcefulness, and personal accountability; able to work productively both independently and collaboratively within a team environment.
• Thrives in a dynamic, fast-paced environment and communicates effectively and inclusively through both verbal and written channels.
• Ability to build authentic relationships and foster trust through empathy, active listening, and a team-oriented approach.
• Embodies strong attention to detail and a commitment to quality and accuracy.
• Ability to participate as an active member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and external customers and partners to accomplish business objectives.
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
• Proficient use of computers and Microsoft Office Suite Applications such as Word, Excel, PowerPoint, Outlook.
• Works independently and fosters a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
• Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.

Location: Remote, USA

Travel: Some Travel Required; approximately 10% travel required.

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.