Customer Success Manager

Your next adventure starts at Encamp.

Encamp’s mission is to make what’s good for business good for the environment. We help companies protect their operations, achieve compliance, and access regulatory expertise. Today, over 200 enterprise organizations trust Encamp to safeguard 40,000+ facilities.

About the role

Our Customer Solutions Managers are highly motivated, solution-oriented individuals who will manage multiple customers and their regulatory compliance goals. The Customer Solutions team ensures success and guides our customers through their environmental compliance reporting.

What you'll do

• Understand customer goals and outcomes and ensure success
• Leverage industry and Encamp product expertise to become a trusted advisor to customers
• Become part of the Encamp Fulfillment Engine, responsible for fulfilling reporting obligations on behalf of the customer
• Execute the onboarding and implementation of customer data while ensuring milestones and timelines are achieved
• Assist with customer enablement, including training, creating Help Center articles, and webinars
• Collaborate with internal stakeholders (Engineering, Product) to complete customer goals and optimize the Encamp Fulfillment Engine
• Identify opportunities for account growth and provide support to Revenue to help close expansion opportunities

Qualification:

• 4+ years experience in consulting or working on enterprise-level environmental programs
• Experience in a customer-facing role such as Customer Success, Account Management, or Client Services
• Experience using technology to improve efficiency in work or in personal life
• Strong project management skills to stay organized and meet deadlines
• Strong verbal and written communication skills
• Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure

We're definitely looking for you if:

• You have experience at a growth-stage startup
• You embrace change and can pivot quickly in changing environments
• You think big and can use the resources at your disposal to solve customers’ problems
• A hunger to learn about the mechanics of an automated reporting operation

Perks of being part of the Encampus...

• Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off
• A flexible, remote-first culture with an allowance to support your remote work setup
• A high-end laptop
• Share in our success - you'll have a significant personal impact on the team and the ability to earn equity
• Parental leave - we know how important it is to spend time with your new family!
• Sustainable 1:1s, focused on not only your growth as an employee, but in your career
• Get together at in-person Encamp Summits to share our wins and build community
• Work with a brilliant team of people that share your values and passion

Ready to join us around the campfire?

Come join a team of trailblazers making a BIG difference in the environmental programs for more than 20k facilities around the United States. We're on a mission to create a world where good for business is good for the environment.

At Encamp, we believe we are better together – all of us, whatever our race, ethnicity, sexual orientation, age or physical ability. We strive to create an environment that encourages and celebrates diverse voices, backgrounds, and experiences. A cornerstone of our culture is the ability to bring their full, authentic selves to work every day. Encamp is committed to unbiased hiring practices and achieving minority representation above community averages.

In transparency, the pay for this position is $85,000-95,000