Head of IT (Operations)

Life at Elvie; Meaningful work, Exceptional People

We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. Founded by Tania Boler in 2013, we develop extraordinary innovations designed to improve women’s lives. It's a fascinating and challenging area that requires us to solve problems that no one else has ever tackled before.

At Elvie, you’ll be surrounded by people who want to improve everything and everyone around them. People who are passionate about our mission. People who are driven to solve problems and constantly consider the best ways to improve the health and wellbeing of women.

Find out more about life at Elvie here.

We're deeply proud of our values, which are intrinsic to the way we behave every day. We take them seriously because we want our culture to thrive:

• We make an impact: We’re mission-driven and not afraid to break boundaries. We relentlessly focus on going the extra mile to solve problems.
• We’re fearless innovators: We are passionate, curious, and data-driven. We continuously embrace change and innovation.
• We’re in it together: We fail and learn fast — always as one team — and have fun along the way. We stay authentic and embrace our differences.

Did you know?

In some regions our amazing products are considered to be medical devices. This means we maintain our Medical Device quality management system in compliance with ISO 13485:2016, to support the development of our groundbreaking products.

About the role:

Okay, we’ve waffled long enough. So let’s get to the good bit: You.

Elvie is on a journey of scale, both in terms of growth but also process and capability within our operations. We see IT systems, function and team as a key enabler to support our ambition driving efficiency in our daily interactions both internally and externally. We operate in product development of connected devices, commercially with sales both direct to consumer and retail.

As Head of IT your role sits within the Operations function of the business reporting directly to the COO. Building on the foundation of infrastructure in our business you’ll maintain, assess and be responsible for identifying and leading improvements and optimisation as we scale.

You will be confident in assessing competing priorities, making recommendations and supporting leadership through a transparent decision-making process balancing budgets, resources and ability to deliver.

As a scale up business, the role will require a ‘hands on’ approach in all aspects.

Location: Hybrid working; a mix of working from our Bristol or London office & working remotely

Employment type: Permanent (please note, you must have the right to work in the UK)

Requirements

What you’ll be doing at Elvie:

IT strategy and planning:

• Develop and implement a comprehensive IT strategy in alignment with Elvie’s goals and objectives.
• Identify opportunities for leveraging technology to enhance operational efficiency and drive growth.
• Collaborate with key business stakeholders to prioritise IT demand and allocate resources effectively within the IT roadmap and to support the wider Elvie project and programme portfolio.
• Control budget and report on expenditure, alongside, driving value from current suppliers.

Infrastructure management:

• You will have a hands-on role, maintaining and improving Elvie’s IT network infrastructure, including disaster recovery planning and business continuity.
• Ensure security and integrity of data and systems through the implementation of robust security policies and processes. Ensuring compliance with relevant regulatory requirements such as GDPR.
• Oversee device and mobile device management. Spec and source appropriate hardware for company wider use as well as individual team requirements.

Software and application support:

• Manage and maintain the implementation of software applications used across various departments, including ERP, CRM, payment platforms, GCP and other back-end systems.
• Manage, maintain, and integrate company wide SAAS systems.
• Work with in-house software engineers and external suppliers to troubleshoot and timely resolution of technical issues and enhancement of software functionality.
• Provide training and support to end-users to maximise utilisation and efficiency of software applications.
• Work closely with the business to understand business requirements, reviewing and assessing these against third party software systems for functionality, security, and portability.

Team leadership and development:

• Lead and mentor a small team of IT professionals, providing guidance, feedback, and support to foster a culture of excellence and collaboration.
• Delegate tasks and responsibilities effectively, ensuring the timely completion of projects and initiatives.
• Conduct performance reviews and identify opportunities for skills development and career advancement within the team.

What we are looking for:

• 10+ years of experience in information technology.
• Strong business and technical acumen with proven leadership and organisational skills.
• Deep understanding of computer systems, hardware, software and networks as well as experience administering systems and networks.
• Strong competence with the setup and ongoing management of SaaS platforms, driving value and delivery.
• Experience improving and enforcing a security framework.
• Excellent communication skills, both technical and non-technical with the ability to write reports, present, and discuss results.

Knowledge/Qualifications:

• Degree in Information Technology, Computer Science or similar is a plus.
• Knowledge and competence administering Google's G Suite and Microsoft 365.
• Knowledge and understanding of ERP systems, core business processes. Preferably NetSuite.

Other skills and experience you might have:

• Experience working in an ISO13485 organisation
• Project management experience and certifications such as PRINCE2 etc
• Service ticket management experience and certifications such as ITIL etc
• Experience with Google Cloud Platform, Analytics and Search Console
• Experience with CRM systems, preferably Sprinklr.
• Experience with device management, preferably Cisco Meraki and Google MDM
• Experience of Ometria, Avercast, Celigo, Trustpilot, JAMF, 1Password and ESET
• Exposure to SIEM systems, Darktrace and Bettercloud
• Experience with third party security researchers and/or bug bounty programs
• Ability to work with Product Engineering, Finance, Markets and Operations teams to assess constraints, risks and opportunities, and provide robust reporting on plan performance.

Benefits

The benefits you’ll get:

We're on an exceptional journey. And we can offer you a genuinely purpose-led career with a culture built on trust, autonomy, and flexibility. In addition, we'll give you:

• Lots of flexibility: whether it’s working from home, doing the school run, or life admin, we understand that flexibility is essential, and we trust you to do the right thing for you and us
• Share options: we want everyone to have a stake in our success
• 25 days’ annual leave, plus bank holidays
• 8 extra life leave days; getting married, moving house, menopause or just things that you can’t put a label on that matter to you
• 5=10 leave: 10 days’ additional leave on your 5th and 10th years of service!
• £100 contribution to your home working set up to spend as you see fit
• An annual personal development allowance of £200 and unlimited access to our learning and development platform, Learnerbly
• Generous parental leave policies; maternity & adoption (16 weeks at full pay, then 8 weeks paid at 75% followed by 15 weeks at SMP rate.), paternity/partner (6 weeks at full pay to take at any point during the first year of your child’s life), shared parental leave
• Healthcare plans, life insurance, and an employee assistance program for you and your family
• A tax-efficient group pension scheme
• Group income protection; protect your salary if you get sick
• A free Elvie trainer for you to keep or give away when you join
• Generous employee and friends & family discounts on Elvie products
• Wellbeing support from YuLife and access to SmartHealth app with unlimited GP appointments for you and your family, plus various well-being initiatives throughout the year
• Lovely offices in great locations, with drinks and snacks provided, along with fun social events

What you can expect after you’ve applied:

A member of our recruitment team will reach out to you after they have reviewed your application. You must ensure your application is completed correctly, and we strongly encourage you to add a cover letter or note to let us know why Elvie’s the right fit for you.

We would like to get to know you through your background, attitude, experience and understand your motivation to work with us. Our interview process varies depending on the position, but it typically looks like this:

• 30-minute video call with one of our recruiters
• 30-45 minute video call with the hiring manager
• 45-60 minute video interview (some positions may require you to complete a task/presentation)
• For some positions, there may be an additional interview with one of our senior leadership team

This is an exciting time to join Elvie. You’ll have a voice, make an impact, and have the opportunity to mould your role. So be ready to learn, have fun, and be inspired by our passionate, talented team — and having a sense of humour helps too 😉

Belonging at Elvie

At Elvie, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.

If you need any support with your application, please get in contact with us at [email protected] or 020 8135 8018.