Global Client Services - Operations Coordinator & Analyst

THIS IS A REMOTE / HOME BASED ROLE IN THE UK OR IRELAND

About our team

Elsevier is a global information analytics company that helps institutions and

professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. Our portfolio of solutions brings together extensive Scientific, Technical and Medical content, powerful analytics, and technologies. We help our corporate customers, R&D professionals, engineers, scientists and commercial marketing leaders, to innovate and commercialize ideas, products and processes.

About the role

Global Client Services for Interfolio and Pure are part of the Academic Leaders & Funders SaaS Product organisation. We support researchers, librarians, research leaders and funders, we curate and enrich research with high-quality data and analytics, and help customers address challenges at every stage of the research journey.

The Operations Coordinator & Analyst plays a pivotal role in supporting the leadership teams across Client Services and Product Management. This dynamic position is responsible for delivering internal project management, data analysis, and operational support to enhance efficiency and effectiveness within the Implementation, Product Management & Support, and Knowledge Management functions. The ideal candidate is highly organized, detail-oriented, and brings strong analytical and project management capabilities. Success in this role requires the ability to thrive in a fast-paced, global, and collaborative SaaS environment.

Responsibilities

• Coordinate internal projects focused on process improvements, tool rollouts, and strategic initiatives.

• Design and evolve operational reporting using tools like Salesforce dashboards and monthly reviews.

• Develop and manage project plans, timelines, and communication strategies.

• Facilitate project meetings, track milestones, and proactively address risks.

• Ensure timely, high-quality project delivery aligned with scope.

• Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success teams.

• Analyze implementation and support performance data to identify trends and improvement areas.

• Support leadership with scheduling, presentations, and internal communications.

Requirements

• Bachelor’s degree in Business, Project Management, Data Analytics, or a related field.

• 3–5 years of experience in project management, data analysis, and operations support, ideally in SaaS.

• Strong understanding of software implementation and product support processes.

• Proficiency in data tools such as Tableau, Power BI, and Power Apps.

• Experience with CRM and project tools like Salesforce, monday.com, Confluence, and Jira.

• Excellent analytical skills with the ability to translate data into actionable insights.

• Strong communication, presentation, and interpersonal skills.

• Highly organized, self-motivated, and effective in fast-paced, global environments.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits specific to the UK region we are delighted to offer:

• Generous holiday allowance with the option to buy additional days

• Health screening, eye care vouchers and private medical benefits

• Wellbeing programs

• Life Assurance

• Access to a competitive contributory pension scheme

• Save As You Earn share option scheme

• Travel Season ticket loan

• Electric Vehicle Scheme

• Optional Dental Insurance

• Maternity, paternity and shared parental leave

• Employee Assistance Programme

• Access to emergency care for both the elderly and children

• RECARES days, giving you time to support the charities and causes that matter to you

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

• Access to employee discounts scheme via Perks at Work

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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