Academic Account Manager Academic & Government

Academic Account Manager Academic & Government

Do you possess expertise in consultative selling, along with experience navigating complex SaaS solutions, data analytics, and Artificial Intelligence?

Do you have experience partnering with academic and research institutions, including U.S. Government National Labs and agencies?

About the Team
Our Academic & Government team helps communities accelerate knowledge for a better world. We support the creation, discovery, and advancement of knowledge by turning scientific discoveries into peer-reviewed insights, hosting the world’s richest corpus of knowledge, enabling users to unlock insights from content, and measuring the quality and impact of research—ultimately turning insights into outcomes.

About the Role
Your primary focus will be to drive the expansion of our Research Intelligence business by securing new sales and growing our existing customer base through renewals and strategic upsell/cross-sell initiatives. Success in this role requires building strong, long-term partnerships with your accounts.

This territory serves U.S. Government customers and includes our core Research Intelligence portfolio: LeapSpace, Scopus, SciVal, and Pure.

In this role, you will establish and nurture customer relationships while leveraging internal and external resources to maximize value delivery, ensuring high customer satisfaction and retention. You will engage key stakeholders to measure and improve client satisfaction, provide high-quality support and value-added services, and identify opportunities to expand adoption of Elsevier’s Solutions portfolio.

Responsibilities

• Maintaining excellent internal collaboration, learning agility, and sound judgment.
• Growing the territory through strong renewal performance and new business achievement.
• Handling difficult ScienceDirect renewals with good preparation and judgment.
• Looking for growth opportunities within the existing account base.
• Maintaining exceptional relationships with key accounts.
• Getting up to speed quickly and take ownership of the territory.

Requirements

• Experience selling into the U.S. Federal Government
• 3–5 years of direct sales experience, with a focus on consultative, complex solution selling
• Proven ability to operate at operational, tactical, and strategic levels, with a track record of account growth
• Have exceptional renewal strategy and negotiation capability, especially in complex ScienceDirect situations.
• Have a proven territory ownership, account planning discipline, and readiness to transition quickly into a live book of business.
• Display credibility and executive presence with senior customer stakeholders, including the ability to lead conversations beyond the core library contact.
• Have an understanding of the relevant commercial model and product set (ScienceDirect, journals, e-books, open access, and LeapSpace), or a demonstrated ability to ramp quickly.

Work in a Way That Works for You
We promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals—supporting both your immediate responsibilities and long-term goals.

Working for You
We offer a comprehensive benefits package, including:

Health benefits: medical, dental, and vision coverage
Retirement benefits: 401(k) with match and Employee Share Purchase Plan
Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
Family benefits: parental leave, adoption, and surrogacy support
Savings accounts: HSA, FSA, dependent care, and commuter benefits
Paid time off, plus volunteer and Employee Resource Group participation days

About the Business
As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes. By combining trusted content with advanced analytics, we support research, education, and clinical practice. At Elsevier, your work contributes to solving global challenges and building a more sustainable future.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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