Senior CRM Executive

We are looking for a dynamic Senior CRM Executive to join our team, focusing on digital marketing and enhancing member engagement for our car share business. The ideal candidate will play a pivotal role in designing and executing strategies that retain members, boost loyalty, and streamline communication across various digital platforms.

Key Responsibilities:

• Devise and implement comprehensive customer retention and engagement strategies tailored for a car share business, aimed at meeting key performance indicators and growth objectives.
• Work in tandem with the Creative and Communications teams to craft impactful email, SMS, mobile app notifications, and social media campaigns that resonate with our member base.
• Utilize data analytics to generate insightful success metrics, reporting on the effectiveness of CRM initiatives and making data-driven decisions to optimize future campaigns.
• Oversee the segmentation and management of the customer database to ensure precise targeting for various marketing initiatives.
• Develop A/B testing strategies to refine marketing efforts and enhance member experience.
• Compile detailed campaign performance analyses and provide actionable insights to cross-departmental teams such as operations, member services, and strategic partnerships, as well as outline clear next steps.
• Collaborate with the Technology, Product Development, and Design teams to craft seamless and personalized member journeys, leveraging automation for efficiency and impact.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field.
• Demonstrated expertise in CRM platforms specific like Clevertap, Moengage and Braze.
• A good understanding of HTML/CSS is advantageous.
• Proficiency in the MS Office suite, with a focus on Excel and data analysis tools.
• Minimum of 1-3 years of experience in digital marketing or CRM, preferably within the shared mobility (zoomcar) or rideshare (uber /Ola ) industry.
• Graduation from an accredited institution is required.
• Stellar communication abilities, both verbal and written, paired with excellent interpersonal skills.
• Detail-oriented, process-focused, and adept at managing concurrent projects.
• A team player with a collaborative spirit, able to engage effectively with team members across various functions and regions.
• Flexibility to work in line with the UAE/ KSA time zone to support our global operations.

Locations: Egypt / India (Remote Role)

This role is perfect for someone who is passionate about sustainable transportation and driven to create meaningful, lasting relationships with customers through innovative digital marketing and CRM strategies.