Social Media Content Moderator

About eJam:

eJam is a dynamic and innovative consumer products brand incubator and holding company, renowned for its expertise in eCommerce marketing. At the forefront of digital commerce, we specialize in identifying market trends and consumer needs, quickly adapting to bring exciting products to a global audience. Our collaborative and entrepreneurial environment is the driving force behind our success, making eJam an exciting and rewarding place to work. We believe in empowering our team members, fostering creativity, and encouraging professional growth. By joining eJam, you'll be part of a vibrant community that values teamwork, innovation, and achieving exceptional results.

Role Overview:

In the role of Social Media Content Moderator at eJam, you will engage in online conversation with customers via social media channels to drive customer experience satisfaction. This position demands a dual focus: maintaining brand reputation on social media platforms and driving sales. This role is tailored for someone who is detail oriented, has good communication and time management skills.

Responsibilities:

• Support and engage with customers via comments and messages on Facebook and Instagram
• Monitor social media channels for brand reputation
• Summarize customers FAQ and feedback to the Meta team
• Escalate any major issues to the Meta team
• Gather information from colleagues to respond customer inquiries timely
• Participate in meetings with Meta team to stay up tp date
• And other tasks

Requirements

• Basic understanding of social media and social media management tools
• Good level of English
• Excellent written and oral communications skills

Benefits

Benefits:

• Fully remote