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At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally.
Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.
This role is responsible for developing and advancing Medicare-focused carrier programs that align with the organization’s mission, vision, and values, while creating new revenue opportunities through carrier partnerships and improving internal operational efficiency. A primary focus of this position is supporting eHealth’s BPO/Overflow business, Amplify, by building strategic partnerships with Medicare carrier partners and helping design programs that deliver high-quality enrollment support at scale. The Director will work cross functionally, both internally and externally, to execute on strategic initiatives, drive measurable results, and strengthen carrier relationships across the Amplify accounts.
What you’ll do:
- Meet and/or exceed specific revenue/margin goals tied to programs on our Amplify partnerships.
- Identify and develop new revenue opportunities with Medicare carrier partners, including MA, MAPD, PDP, and Medicare-related growth programs.
- Evaluate carrier needs, market dynamics, and competitor activity to identify opportunities for new or expanded Medicare carrier programs.
- Optimize current Medicare carrier programs to improve performance, enhance partner value, and expand participation in existing revenue opportunities.
- Lead development and execution of carrier-specific solutions in partnership with carrier sales, service, operations, compliance, and product teams.
- Serve as a key business lead for Amplify, positioning the business as a strategic capability for Medicare carrier partners seeking scalable BPO/Overflow support.
- Develop and present Medicare carrier program recommendations, business cases, and partnership opportunities to executive leadership and cross functional stakeholders.
- Establish leading and lagging KPIs to measure program success, including growth, quality, operational performance, retention, and partner satisfaction.
- Lead direct reports and cross functional teams in the implementation and execution of BPO agreements.
- Build internal processes and operational workflows that support successful delivery of carrier programs tied to Amplify and other Medicare strategic initiatives.
- Create and foster senior-level relationships with Medicare carrier partners to support long term growth, execution, and innovation.
- Develop reporting packages and business reviews for carrier partners and internal leadership to communicate results, performance trends, and program opportunities.
- Act as a subject matter expert on Medicare carrier strategy and partnership development in support of broader company goals and objectives.
- Provide regular updates and performance reporting to direct leadership and key stakeholders.
- Help establish an overall Amplify Carrier Development strategy aligned with the organization’s goals across relationship management, implementation, communication, reporting, and ongoing partner support.
- Partner with carriers to ensure organizational objectives and carrier objectives are aligned, with particular emphasis on sustainable growth, quality outcomes, and operational execution.
- Develop communication strategies and activity plans that position eHealth and Amplify as a valued partner in Medicare/Health distribution and BPO/Overflow solutions.
- Establish reporting standards and success metrics to ensure achievement of Medicare carrier program goals and objectives.
What you’ll bring:
- Bachelor’s Degree
- 10+ years of experience working with Medicare plans, including Medicare Advantage and/or Medicare distribution-related programs
- 5+ years of experience in business development, carrier strategy, or partner management
- Strong understanding of Medicare carrier economics, distribution models, and partner relationship management
- Working knowledge of digital solutions in a business-to-business environment, preferably within direct-to-consumer Medicare products
Preferred Qualifications:
- Master’s Degree
- 5+ years of experience in software sales, digital solutions, or business development tied to Medicare, healthcare, or consumer acquisition programs
- Experience working with BPO, Overflow, call center, or enrollment support solutions for health plans or distribution partners
- Demonstrated success building strategic partnerships with carriers and executing complex cross functional initiatives
What we offer (benefits):
• Generous benefits include medical, dental and vision beginning on your first day of employment
• 401K with matching
• Tuition reimbursement
• Employee stock purchase program
• 12 company paid holidays and flexible time off (PTO for non-exempt)
Our Values: At eHealth, our core values guide our work:
- One Team
- Customer Centric
- Innovation
- Integrity
- Quality
- Accountability
- Relentless
- Financial Stewardship
*Please note the above is a summary of responsibilities; a full job description is available upon request.
Application deadline: April 30, 2026.
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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.-
Base Pay Range -$143,700 - $191,600-
eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.
