Manager Program Management

Job Description:

Role Overview

The Programme Manager role is responsible for leading the delivery of a complex, multi-stream, multi-year programme, involving the implementation and on-boarding of DXC Assure products to a major insurance client. This is a pivotal role on a flagship programme with high visibility across DXC senior management.

Key Responsibilities

Delivery Leadership

• Lead the delivery of a complex insurance implementation programme involving multiple workstreams (Discovery, Product Development, Implementation, Data Migration)
• Define and manage delivery approaches (Agile, Waterfall, Hybrid)
• Manage project managers assigned to each stream, ensuring alignment with overall program goals.
• Collaborate and negotiate with internal product development teams to align and deliver solutions to client requirements
• Develop and manage programme level plans that incorporate project stream plans, recognizing and managing cross stream dependencies and ensuring resources are correctly aligned across the programme.
• Implement a culture of continuous improvement within the programme to enhance efficiency, reduce waste and improve quality

Client Engagement

• Serve as the primary liaison between DXC and the client, managing expectations, escalations and strategic alignment
• Build and nurture strong client relationships, acting as a trusted advisor and ensuring long-term partnership success
• Represent DXC’s delivery team and resources.
• Ensure client satisfaction and identify growth opportunities.

Programme Governance & Scope Management

• Implement and oversee program governance, risk management, and reporting
• Understand and manage programme scope within contractual boundaries.
• Align delivery with client expectations and manage scope changes.
• Maintain programme documentation and reporting cadence.
• Support preparation and negotiation of Statements of Work

3. Financial Oversight

• Own the programme budget, including forecasting and variance analysis.
• Track costs and ensure financial alignment across projects.
• Oversee time bookings and resource allocations.

4. Stakeholder & Resource Management

• Identify and engage stakeholders with clear role definitions.
• Develop communication strategies and maintain governance forums.
• Collaborate with capability managers to assign and manage resources.

5. Risk & Issue Management

• Proactively identify, assess, and mitigate risks.
• Escalate and resolve issues to maintain programme momentum.

Key Attributes & Skills

• Experience: 7+ years in programme/project management, ideally in insurance or financial services and involving the implementation and on-boarding of insurance software solutions.
• Leadership: Proven ability to lead cross-functional teams and manage complex programmes. Ability to navigate complex organizational structures and drive consensus. Strategic thinker with a hands-on approach to problem-solving.
• Communication: Strong stakeholder engagement and reporting skills.
• Financial Acumen: Budget ownership and cost control expertise.
• Methodologies: Proficiency in Agile, Waterfall, and hybrid delivery models.
• Certifications: PMP, PgMP, or equivalent are advantageous.
• Tools: Familiarity with project management tools and enterprise delivery frameworks.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.