Deliver process training aligned with Amazon SOPs, facilitate classroom and on-the-job training sessions, and customize training content based on process changes or client requirements.
Requirements
- Deliver process training
- Facilitate classroom and on-the-job training sessions
- Customize training content
- Create engaging learning materials
- Collaborate with Operations, HR, and Amazon client stakeholders
- Identify training needs through TNI
- Align training plans with business goals and SLAs
- Monitor trainee performance and conduct refresher trainings
- Analyze productivity, quality, and error trends to identify skill gaps
- Drive continuous improvement initiatives through training interventions
- Ensure training compliance as per Amazon and internal standards
- Maintain training records, attendance, and certification logs
- Support audits (internal/external/client audits)
- Track and report training metrics (throughput, effectiveness, attendance)
- Prepare weekly/monthly dashboards
Benefits
- None specified
