Client Services Territory Lead, UKI & Israel

Location

Our Client Services Territory Lead - Israel, UK&I will be an integral part of our EMEA Client Services team. This role is based remotely in the UK / Ireland / Israel.

Who We Are
DoiT is a global multicloud innovator that helps simplify the most important cloud challenges. Our vision is to deliver the true promise of the cloud by making it more accessible and transformative.

Our mission is to help cloud-driven organizations understand and harness the cloud to drive business growth. We do this by providing intelligent and continuous engagement with unrivaled cloud expertise to buy, optimize, and manage the cloud with ease. With almost 2,500 years of collective cloud operations experience and $1.7B in cloud spend under management. An award-winning strategic partner of Google Cloud and AWS; DoiT works alongside our 3,000+ customers to save them time and money.

The Opportunity

As a Client Services Territory Lead, you will help manage Client Services delivery teams of a specific territory, overseeing strategic initiatives, execute on departmental projects, and a team of managers while assisting them and their teams to understand and achieve their goals. Client Services Territory Leaders also function as a territory management focal point coordinating between the different organizations of that territory, and ensuring alignment with other territories in their region.

Responsibilities

• Monitor and improve territory performance, efficiency, goal development, talent acquisition and alignment with the regional Client Services strategy
• Removing obstacles and empowering their team leaders to be successful
• Creating and tracking personal development plans for their management teams and monitoring development of their teams
• Delegate and drive objectives and key results through their territory
• Balance the asks of their teams with the business focus and needs
• Support escalations and customer relationships where it may benefit the team leaders within the territory
• Align with territory sales leaders on sales support motions and serve as an escalation point for challenges, ensuring consistency and alignment across their teams for sales engineering and post-sales activities
• Align with marketing teams for event coverage within their territory, technical content publications and customer success stories
• Encourage open communication between teams, regions and global company knowledge sharing
• Monitoring customer feedback over different channels (CSAT, NPS, SAM, AM, Sales) and ensure their management team is managing continuous improvement and following up with negative customer feedback
• Monitoring their teams technical playgrounds, internal projects, team engagement and hiring / compensation.

Qualifications

• 10+ years of experience working with technical consulting or managed services
• 3+ years of experience leading managers with territory oversight
• Experience working with Cloud Partners and maintaining at least one industry standard cloud certification
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Extensive experience working cross functionally with other departments such as Sales and Product.

Want to learn more?

• Check out our live stats page to learn more about the technologies we use to support our customers
• Dig into some real-world examples of the types of issues we solve and learn more about open-source tools we have developed along the way

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ button.

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

Many Do’ers, One Team

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.