CA and US onlyDocker is seeking a Senior Support and Enablement Operations Analyst to optimize our support operations and tech stack. The role requires someone who combines deep technical operations expertise with strong data analysis skills to create a first-in-class support experience internally and externally.
Requirements
- 4+ years in support operations or similar
- Experience with admin tasks in Salesforce (ideally related to Service Cloud)
- Sigma, Tableau, or a similar reporting and visualization tool
- Proficiency with Excel/Google sheets
- Good written communication skills
- Ability to work remotely across time zones
- Experience building and optimizing intelligent automations using AI tools, integration platforms, and workflow technologies
- Working knowledge of SQL and data modeling concepts including table relationships, joins, and query optimization
Benefits
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave
- Technology stipend equivalent to $100 net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
United States
FR and US only
