FR and US onlyWe are seeking a Senior Escalation & Incident Manager to own the end-to-end experience for our most complex and critical customer issues.
Requirements
- 6+ years of experience in escalation & incident management, SRE, or production operations in a cloud/SaaS environment
- Proven experience leading high-severity incident response in complex distributed systems
- Experience working in 24/7 on-call or escalation environments
- Familiarity with compliance or security incident response
- Experience building or scaling incident management programs
- Strong understanding of: Cloud platforms (AWS, GCP, Azure), Observability tools (logs, metrics, tracing)
- Exceptional communication skills with the ability to remain calm under pressure
- Experience influencing cross-functional teams without direct authority
- Ability to communicate effectively with both technical teams and executive stakeholders
- Strong focus on process improvement and operational rigor
- Data-driven approach to identifying trends and driving improvements
Benefits
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave
- Technology stipend equivalent to $100 net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
United States
AU, CA + 4 more