United States onlyAbout DMI
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity
DMI is seeking a NOC Network Administrator to support our customers. The NOC Network Administrator performs a variety of network management functions related to the operation, performance, or availability of data communications networks.
Duties and Responsibilities:
This individual is responsible for performing the following tasks:
- Effectively monitor all devices, platforms, and services within a network environment.
- Ensure efficient resolution of service requests and incidents ensuring compliance on assigned SLAs.
- Provide timely, accurate, and effective communication on service impacting incidents
- Assist with any service-related projects as required.
- Analyzing client LANs/WANs, isolating the source of problems, and recommending reconfiguration and implementation of new network hardware to increase performance.
- Modifying command language programs and network start up files, assigning/reassigning network device logical, and participating in load balancing efforts throughout the network to achieve optimum device utilization and performance Statewide Network Management Services (SNMS) RFP for Department of Information Technology.
- Troubleshooting network/user problems, and presenting resolutions for implementation.
- Preparing a variety of network resource reports.
Qualifications
Education: This position requires an Associate's Degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or two (2) years of college or university study in Computer Science, Information Systems, Engineering or a related field. If applicable, the candidate should be certified as a network administrator for a specific network operating system as defined by the State. Certification criteria are determined by the network operating system vendor. Two (2) additional years of specialized experience may be substituted for the required education.
Certificates: Must have an Active Cisco certification (e.g. CCNA)
General Experience: The proposed candidate must have at least two (2) years of experience in a computer-related field. This individual must have advanced knowledge of network operating systems.
Specialized Experience: The proposed candidate must have at least one (1) year of experience in one or more of the following areas: data communications engineering, data communications hardware or software analysis, network administration or management, data communications equipment installation and maintenance, or computer systems administration and management. This individual must also have experience with SNMP and RMON based software products. Additionally, he/she must have knowledge of Ethernet, FDDI and high-speed WANs and routers.
Practical Requirement / Experience / Tools
- Reliable internet service to perform duties and tasks for this role.
- Demonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion)
- Understanding of DNS / how it functions and how it’s used
- CLI (Command Line Interface)
- SSH Client (e.g. PuTTY)
- Any service desk/ticketing system (e.g. Maximo)
- Cisco TACACS, Aruba ClearPass
- Microsoft Active Directory
- Fundamental MS Office Suite, Windows/other OS, SharePoint knowledge
Technology:
- Demonstrable networking knowledge
- Cisco switching and routing fundamentals. CCNA Routing and Switching Certification is preferred
- TCP/IP stack
- Fundamental WiFi troubleshooting skills
- Ticketing systems: use / workflow / change management / incident management
Soft skills:
- Ability and willingness to answer and troubleshoot over the phone.
- Ability to multitask.
- Ability to prioritize work and work independently.
- Ability to focus and respond with appropriate urgency.
- Ability to handle stressful situations (e.g., when network is down)
- Willingness to learn and improve skills.
- Good communication skills
- Excellent attention to detail
Additional Requirements: Successful completion of a Fingerprint background investigation.
Physical Requirements: No Physical requirement needed for this position.
Min Citizenship Status Required: H1-B
Work Location: Full time remote / work from home
