Networking /Infrastructure and Project Delivery Engineer -L3

Responsibilities:

• Presales, design and scoping
• Project scheduling and communication
• Successful delivery of project work (on time, on budget)
• Reporting to Project Manager on project progress
• Implementation of cybersecurity tooling and policies
• Documentation of achieved cybersecurity outcomes in alignment with our framework
• Monitoring of industry trends specifically around cybersecurity to facilitate continuous improvement
• Assisting Service Delivery team with technical escalations

To be successful in this role, you will have:

• Essential Experience/Qualifications:
• 5+ years in an MSP and IT industry background
• Strong Microsoft 365 knowledge: experience with handling tenancies, Intune, etc.
• Experience with Project Delivery
• Someone that is an ace at time tracking and has a solid understanding of the commerciality of working for an MSP and is accountable for their time
• ConnectWise Manage knowledge or similar systems
• Networking and infrastructure experience in a similar L3 role
• Desirable Qualifications / Technical Skills / Tools:
• Good understanding of the Cybersecurity landscape and/or an avid interest in this space
• Blackpoint MDR
• CyberFox AutoElevate
• Professional IT Certifications such as: MS-900, AZ-900
• Connect Secure
• LastPass
• Inforcer
• NinjaOne RMM
• Avanan
• Cove
• Lookout
• ScreenConnect
• Moovila Perfect Projects
• Nilear
• Scalepad
• Networking: Fortinet, UniFi, Juniper, Mikrotik
• Soft Skills:
• Someone that loves helping others and fixing things
• Determined to overcome technological challenges
• Excellent spoken English
• Proficient in verbal and written communication with clients, including the management and discussion of project scope changes and the willingness to engage in challenging conversations
• Capable of identifying and addressing issues proactively
• Meticulous attention to detail when documenting job notes and creating documentation
• Committed to achieving excellence in customer service with a focus on user satisfaction
• Strong problem-solving and troubleshooting skills
• Ability to work both independently and collaboratively within a team