Sri Lanka onlyThis role involves working with the projects team, technical team, and service desk to deliver
quality project outcomes, with a strong focus on cybersecurity.
Responsibilities:
- Presales, design and scoping
- Project scheduling and communication
- Successful delivery of project work (on time, on budget)
- Reporting to Project Manager on project progress
- Implementation of cybersecurity tooling and policies
- Documentation of achieved cybersecurity outcomes in alignment with our framework
- Monitoring of industry trends specifically around cybersecurity to facilitate continuous improvement
- Assisting Service Delivery team with technical escalations
To be successful in this role, you will have:
- Essential Experience/Qualifications:
- 5+ years in an MSP and IT industry background
- Strong Microsoft 365 knowledge: experience with handling tenancies, Intune, etc.
- Experience with Project Delivery
- Someone that is an ace at time tracking and has a solid understanding of the commerciality of working for an MSP and is accountable for their time
- ConnectWise Manage knowledge or similar systems
- Networking and infrastructure experience in a similar L3 role
- Desirable Qualifications / Technical Skills / Tools:
- Good understanding of the Cybersecurity landscape and/or an avid interest in this space
- Blackpoint MDR
- CyberFox AutoElevate
- Professional IT Certifications such as: MS-900, AZ-900
- Connect Secure
- LastPass
- Inforcer
- NinjaOne RMM
- Avanan
- Cove
- Lookout
- ScreenConnect
- Moovila Perfect Projects
- Nilear
- Scalepad
- Networking: Fortinet, UniFi, Juniper, Mikrotik
- Soft Skills:
- Someone that loves helping others and fixing things
- Determined to overcome technological challenges
- Excellent spoken English
- Proficient in verbal and written communication with clients, including the management and discussion of project scope changes and the willingness to engage in challenging conversations
- Capable of identifying and addressing issues proactively
- Meticulous attention to detail when documenting job notes and creating documentation
- Committed to achieving excellence in customer service with a focus on user satisfaction
- Strong problem-solving and troubleshooting skills
- Ability to work both independently and collaboratively within a team
United States only
