Learning & Development (L&D) Manager

Responsibilities

• Design and maintain career-aligned learning journeys across all functions — including engineering, QA, design, Power Platform, PMO, HR, finance, and support. (All technical and non-technical base)
• Create competency matrices and clearly define skill development stages per role.
• Ensure pathways align with evolving expectations from Australian/global markets.
• Identify and deliver soft skills programs covering communication, business writing, collaboration, critical thinking, and leadership readiness.
• Customize training by seniority levels and functional contexts.
• Incorporate global workplace expectations (especially AU culture) into delivery.
• Source, implement, and manage LMS or digital learning platforms.
• Partner with internal SMEs and external providers to run high-impact learning interventions.
• Lead onboarding and continuous learning programs.
• Support People Culture in creating and tracking Individual Development Plans (IDPs).
• Facilitate 1:1 or group coaching sessions as needed to address performance, communication, or team effectiveness by collaborating with the management.
• Guide team members and managers on personalized development strategies.
• Partner closely with the PC team to identify learning needs through engagement data, feedback loops, and performance insights.
• Act as a learning advisor to team leads and business unit heads.
• Contribute to culture-building and internal communications around learning.
• Define and report on key LD metrics: course completion, behavior change, business impact.
• Use feedback and analytics to continuously improve learning offerings.
• Demonstrate and influence the strong learning culture and assist with the completion of learning pathways and company-wide training completion, unit-wise training completion etc.
• Conduct monthly training needs analysis for job roles.
• Assist the customer success and people culture team to achieve all learning requirements.
• Incorporate onboarding and training needs for week 1, 30 days, 60 days, and 90 days requirements based on the job roles.
• Analyse learning styles and structure the general way of creating the platform.

To be successful in this role, you will have:

• Experience
• Bachelor’s degree in HR, IT, Business, or a related field. Related IT degree (City Guilds Certification, MCT certified trainer) would be an added advantage.
• Proven experience as an LD Manager in a fast-paced environment.
• Strong communication skills, both written and verbal, with attention to detail and professionalism.
• Minimum 5 years’ experience in LD, with exposure to role-based learning, soft skills delivery, and coaching.
• Familiarity with digital learning tools and modern learning practices.
• Flexibility and adaptability to accommodate changing priorities.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent facilitation, coaching, and interpersonal communication skills.
• Software/Systems
• Must have: Microsoft Office Suite proficiency.
• Good to have: Customer relationship skills, outgoing personality.
• Good system knowledge around: ConnectWise, ServiceNow, and other required systems knowledge.