Backup Engineer

Responsibilities:

• Managing the company's empowercloud backup results on a daily, weekly &monthly basis.
• Rapidly triage and resolve backup failures in a timely manner and escalate issues with failure resolutions to the backup lead or management in a timely manner based on OLA’s.
• Provide 2nd and 3rd level backup infrastructure support.
• Perform restoration of objects or client environments in a timely manner and in line with processes and procedures.
• Managing customer’s backup infrastructure – monitoring, reporting and maintaining infrastructure as required.
• Perform maintenance, proactive and auditing tasks where required.
• Working with the backup lead to ensure configurations are implemented to the best practices.
• Working together with the backup lead to perform regular health checks on the backup environment/s.
• Work with the backup lead to provide recommendations to customers based on best practices.
• Working with the onboarding team to audit, review, perform health checks and recommendations new customers and devices within the backup space.
• Identifying and raising any missing information/documentation to the backup lead and working with them to ensure it is clearly documented.
• Adhere to Incident, Problem and Change Management processes as per company /customer standards (ITIL Framework).
• Be flexible and able to quickly adapt to the needs of the customer or business

To be successful in this role, you will have:

• At least 5 years’ experience in IT Systems Support
• At least 2+ Years administering/supporting enterprise backup software (e.g. Veeam, Azure Backup and Commvault etc).
• At least 2 years’ experience working with servers and other backend infrastructure (e.g. Windows Server, Azure, Microsoft 365, VMWare etc).
• Preferred certification Veeam Certifications or other enterprise backup solutions.
• Preferred experience working in a multi tenanted environment utilizing different backup tools/processes.
• Preferred previous role with an IT&T System Integrator, Service Provider, or similar organisation.
• Industry experience working within the ITIL framework.
• Experience configuring and managing tape backup solutions
• Strong documentation skills.
• Strong presentation and communication skills.
• Strong customer service skills, and the ability to adapt to customer needs/requirements
• Knowledge of the ITIL IT Service Management Framework.
• Understanding and experience in the following technologies.
• Enterprise Backup Technologies, including Veeam and Commvault etc
• Windows Server, VSS, Shadow Copies, hypervisor snapshots
• vSphere/VMware and other virtualization technologies (e.g. Hyper-V and Azure etc).
• Microsoft 365 and EntraID
• Immutable/WORM storage technology and/or conceptLinux/Unix (not essential but preferred)
• PowerShell (not essential but preferred)
• SaaS technologies, eg SalesForce, SAP and Dynamics365 etc (not essential but preferred)
• Object Storage, eg Azure Blob, Azure Archive, AWS S3, AWS Glacier etc