Automation Engineer

Ideal Profile

Technical Skills & Experience

• Strong proficiency in PowerShell, Python, Jinja, and Bash scripting
• Hands-on experience designing and maintaining automation workflows using RPA platforms such as Rewst or similar tools
• Experience working within RMM environments such as Datto RMM or equivalent platforms
• Solid understanding of REST APIs, system integrations, and JSON data handling
• Experience working with Git for version control and collaboration
• Knowledge of web and email technologies including HTML, CSS, and JavaScript

MSP & Infrastructure Knowledge

• Previous experience within MSP, Helpdesk, Service Desk, or IT infrastructure environments
• Strong understanding of MSP operations, workflows, and common operational challenges
• Experience automating service desk processes, infrastructure management, and operational workflows
• Familiarity with Microsoft 365, Azure, and MSP tools such as ConnectWise or Autotask is highly desirable

Communication & Collaboration

• Strong documentation and communication skills
• Ability to collaborate effectively with cross-functional technical teams
• Proactive approach to identifying automation opportunities and process improvements
• Ability to balance operational priorities while maintaining high-quality delivery standards

Personal Attributes

• Analytical and solutions-focused mindset
• Strong attention to detail and commitment to reliability
• Continuous improvement mindset with a focus on scalability and efficiency
• Security-conscious approach to automation and integrations

Responsibilities

Automation Development

• Design, develop, and maintain automation workflows using scripting and RPA platforms
• Build reusable automation modules to support IT operations and service delivery
• Develop and maintain scripts using PowerShell, Python, Jinja, and Bash
• Work with JSON and structured data to support scalable automation solutions

RMM & MSP Automation

• Develop automation solutions within RMM environments such as Datto RMM or similar platforms
• Automate operational MSP tasks including user provisioning, ticketing workflows, device management, monitoring, and alert remediation
• Support and optimise service desk and infrastructure operations through automation initiatives

API & Integration

• Build and maintain integrations using REST APIs across systems and platforms
• Work with API documentation including OpenAPI and Swagger specifications
• Integrate automation solutions with Microsoft 365, Azure, and other MSP technologies

Development & Collaboration

• Use Git for version control and collaborative development practices
• Maintain clear documentation for automation workflows, scripts, and integrations
• Work closely with service desk, infrastructure, and engineering teams to identify automation opportunities and deliver scalable solutions

Continuous Improvement & Security

• Identify repetitive manual tasks and implement automation to improve operational efficiency
• Continuously optimise workflows for performance, scalability, and reliability
• Apply security-first principles across all automation processes and integrations

How we take care of our team

💰 Get paid in Australian Dollars

🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones