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DigitalGeniusDI

RevOps / Systems Administrator

DigitalGenius is an AI platform that automates customer support processes for e-commerce and retail businesses, using deep learning to understand conversations, automate repetitive tasks, and enhance customer interactions.

DigitalGenius

Employee count: 51-200

United Kingdom only

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Our commercial function needs a GTM tech stack that’s tidy, trustworthy, and properly integrated - so the rest of the team can move fast without breaking things.

We’re hiring a RevOps / Systems Administrator to be the day-to-day owner of HubSpot and the surrounding GTM tools (Gong, Apollo, Lemlist, Koncert, Lusha, SimilarWeb, Crossbeam, LinkedIn Sales Navigator, Claude MCP integrations) - keeping data clean, workflows behaving, and systems talking to each other reliably.

This is a hands-on, execution-focused role at the heart of the Commercial Team. You’ll work under the direction of VP RevOps and commercial leadership, but you’ll be trusted to own your queue, prioritise effectively, and ship the small fixes that compound into big leverage for the team. It’s an excellent opportunity for rapid career development, reward, and exposure into the world of AI.

Responsibilities

HubSpot administration & data hygiene

  • Keep HubSpot data accurate, complete, and up to date across deals, contacts, companies, and activities
  • Audit, fix, and consolidate existing HubSpot workflows
  • Create and update HubSpot properties as the commercial team’s needs evolve
  • Build and maintain reports and dashboards that the sales, CS, and leadership teams actually rely on
  • Triage and resolve day-to-day HubSpot tickets and requests from AEs, SDRs, CSMs, and leadership

Systems integration & GTM engineering

  • Bring our outbound tooling together
  • Ensure data flows cleanly across HubSpot, Gong, Apollo, Lemlist, Koncert, Lusha, SimilarWeb, Crossbeam, LinkedIn Sales Navigator, and our Claude MCP-based automations
  • Protect live experiments by enforcing change-control on workflows and automations
  • Identify and replace manual, untracked outreach work with properly tracked, automated processes

Targeting, segmentation & enrichment

  • Build and maintain segments of our target accounts & contacts
  • Run enrichment plays using paid data sources such as Apollo, SimilarWeb, and Lusha to keep our contact and account data fresh

Requirements

  • Familiarity with HubSpot - you’ve worked inside it, understand properties / workflows / segments / reports, and aren’t intimidated by debugging an automation that’s misbehaving
  • Ability to articulate with strong written and verbal communication skills
  • Self-motivated, proactive, flexible - comfortable working under direction and independently
  • Strong sense of prioritisation - you can tell the difference between “fix now” and “park for later”
  • Excellent analytical and problem-solving abilities; detail-oriented and process-minded
  • A can-do, agile attitude necessary to thrive in a startup environment
  • Uses initiative when challenged
  • Willingness to learn core technology tools
  • Good time-management
  • A passion for keeping commercial systems clean and reliable

Preferred

  • 1-3 years of work experience in SaaS / E-com / AI, ideally in a RevOps, GTM Engineering, Sales Ops, or CRM Admin capacity
  • Hands-on experience with any of: Gong, Apollo, Lemlist, Koncert, Lusha, SimilarWeb, Crossbeam, LinkedIn Sales Navigator
  • Exposure to Claude MCP or other AI-assisted workflow tooling
  • Keen interest in AI & Automation for productivity

Benefits

  • Start up culture
  • Competitive salary
  • Generous vacation time
  • Quarterly team events / perks
  • Health & Wellness Stipend
  • Birthday day off

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About DigitalGenius

Learn more about DigitalGenius and their company culture.

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At DigitalGenius, we are at the forefront of revolutionizing customer service through groundbreaking artificial intelligence and deep learning technologies. Our platform is engineered to seamlessly integrate with existing customer service operations, empowering businesses to automate and significantly accelerate case resolution. Through the sophisticated application of AI, we transform how contact centers operate, enhancing both the efficiency and quality of customer interactions across a multitude of text-based communication channels including email, chat, social media, and mobile messaging. Our innovative Human+AI™ Customer Service Platform intelligently combines the strengths of human agents with machine intelligence, enabling companies to not only meet but exceed the ever-increasing expectations of today's digitally savvy customers.

DigitalGenius leverages proprietary AI, cognitive computing, and Natural Language Processing (NLP) to automate human-like interactions, providing a significant leap in how businesses engage with their clientele. Our system is designed for continuous learning; it analyzes incoming messages, predicts metadata, intelligently routes cases, provides agents with real-time suggestions, and automates responses. This comprehensive approach ensures that customer support is not just faster, but also more accurate and personalized. We are committed to pushing the boundaries of AI in customer service, offering a unified platform that features conversational and visual AI for superior comprehension, deep integrations for effective resolution, and generative AI for unparalleled personalization and empathy. This focus on innovation allows us to help e-commerce and retail businesses around the world to deliver exceptional customer experiences, manage seasonal and unpredictable spikes in demand with over 50 pre-built e-commerce use cases, and proactively interact with customers regarding deliveries and returns.

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DigitalGenius

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