DevSavant Inc. hiring Technical Support Engineer • Remote (Work from Home) | Himalayas
DevSavant Inc.DI

Technical Support Engineer

DevSavant is a digital solutions provider that empowers B2B SaaS companies by offering comprehensive services such as nearshore outsourcing, data engineering, software development, and digital marketing, leveraging talent from Latin America.

DevSavant Inc.

Employee count: 51-200

AR, BR + 4 more

We are looking for a Technical Support Engineer to resolve high-complexity technical issues, act as the final support tier, and participate in on-call rotations.

Requirements

  • Strong written and verbal English communication skills; second language is a plus.
  • 2–4 years in Technical Support for SaaS, with direct experience handling API and backend-related issues.
  • Proven experience working directly with Engineering teams during the escalation process, including providing detailed technical context, reproductions, and ongoing updates as part of structured ticket management.
  • 1-2 years of experience with JavaScript and APIs, including debugging tools, scripting, and data analysis.
  • Familiarity with on-call duties, incident response workflows, and root cause analysis documentation.
  • Comfortable troubleshooting JavaScript and backend (logs, data, config) issues across a distributed system.
  • Self-driven, detail-oriented, and thrives in fast-paced environments with shifting priorities.

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level
Mid-level

Location requirements

Hiring timezones

Argentina +/- 0 hours, and 5 other timezones

About DevSavant Inc.

Learn more about DevSavant Inc. and their company culture.

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At DevSavant, we are a boutique firm dedicated to connecting top-tier LATAM talent with US-based B2B Tech and AI companies. We were born in July of 2018, initially as JAYA Company, with a clear mission: to support the growth of our partners and help transform their SaaS companies into capital-efficient, market-leading businesses. We are the result of a unique and disruptive approach to traditional venture capital by Savant Growth, allowing B2B tech and AI companies to be capital-efficient by supporting their growth with services that combine talent and analytics. Our passion is quality, and our work speaks for itself through perfection and constant improvement. We position ourselves as a true extension of our clients' teams, facilitating their growth, adaptability, and competitiveness in the market.

We pride ourselves on a tailored approach that goes beyond just resumes and technical skills. We invest time in understanding your company culture, team dynamics, and specific technical requirements to ensure we match you with professionals whose skills, experience, and work style align perfectly with your long-term goals. Our rigorous, multi-step vetting process evaluates candidates on technical expertise, cultural alignment, and essential power skills. This includes technical assessments, behavioral interviews, and real-world problem-solving scenarios. This thorough evaluation allows us to present only the most qualified professionals who can seamlessly integrate into your team and start delivering results immediately. We work with a diverse range of clients, from startups and bootstrapped businesses to companies funded by Venture Capital and Private Equity up to Series B. Whether you're in a rapid scaling phase or need specialized expertise, we are your trusted partner in securing top-tier LATAM talent to drive your business forward.

Employee benefits

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Flexible Schedule

A flexible schedule to help you balance your work and personal life.

Remote Work

A fully remote job that allows you to work from wherever you're most productive.

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DevSavant Inc.

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