We are looking for a Technical Support Engineer to resolve high-complexity technical issues, act as the final support tier, and participate in on-call rotations.
Requirements
- Strong written and verbal English communication skills; second language is a plus.
- 2–4 years in Technical Support for SaaS, with direct experience handling API and backend-related issues.
- Proven experience working directly with Engineering teams during the escalation process, including providing detailed technical context, reproductions, and ongoing updates as part of structured ticket management.
- 1-2 years of experience with JavaScript and APIs, including debugging tools, scripting, and data analysis.
- Familiarity with on-call duties, incident response workflows, and root cause analysis documentation.
- Comfortable troubleshooting JavaScript and backend (logs, data, config) issues across a distributed system.
- Self-driven, detail-oriented, and thrives in fast-paced environments with shifting priorities.