Customer Support Engineering

DevRev is a pioneering company that merges the worlds of software development and customer support, providing a unique platform that places developers and customers at the heart of business operations. Founded in October 2020 by Dheeraj Pandey and Manoj Agarwal, the company has rapidly transformed how businesses interact with technology and customers through its innovative tools. DevRev’s flagship product, AgentOS, is designed specifically for the SaaS sector, allowing for seamless integration between support, product development, and growth teams. This product effectively reduces the reliance on multiple business applications by combining functionalities that traditionally required several platforms into one scalable and customizable solution.

The core mission of DevRev is to cultivate a culture of customer-centricity by enabling developers to engage directly with customer feedback and insights. This strategy not only enhances product development but also fosters stronger relationships with customers, empowering businesses to improve their services continually. By utilizing intelligent analytics and robust communication channels, DevRev ensures that businesses remain agile and responsive to market demands, ultimately delivering a superior customer experience. As of now, the company serves over 1,000 clients and has raised significant funding to further enhance its offerings.