Implementation Manager

DEUNA is a payment orchestration platform that provides a one-click checkout solution for e-commerce businesses in Latin America, aiming to increase conversion rates and reduce fraud.

DEUNA

Employee count: 51-200

AR, BR + 4 more

About DEUNA 🧡

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀

Visit https://www.deuna.com/ to learn more about us!

We are seeking for a talented Implementation Manager with the following qualifications:

Preferred bachelor's degree in Computer Science, Engineering, or a related field.
Minimum of 5 years of experience in a Sales Engineering role or similar technical position.
Strong technical acumen with the ability to understand complex technical concepts and translate them into business solutions.
Strong problem-solving skills and attention to detail in handling high-pressure situations.
Strong tech savvy in payments industry: Cross-border and Local.
High level understanding of code, API and SQL and programming languages knowledge.
Proven knowledge in AWS Cloudwatch, New Relic, Kibana, Datadog or similar systems to dig in and find evidences that could lead to the client's issue or technical question.
Strong leadership skills with experience in managing technical teams.
Excellent communication and documentation skills.
Fluent in English and Spanish. Ideally Fluent Portuguese.

Key Responsibilities:

Tactical Onboarding Management:

Provide tactical onboarding support and management, including tests, validation, and certification. Assist clients' technical teams during the integration and provide continuous updates by coordinating along the internal and external stakeholders being the single-source of contact of technical and business requirements.

Problem-Solving Mindset:

Troubleshoot complex issues and schedule checkpoints to ensure alignment and adjustments as necessary. Document and report project progress to internal stakeholders within clarity and ownership.

Integration Execution:

Time Management. Control of the Time To Market (TTM) solution deliverables and project schedule within the client. Execute integration tasks by managing the Unite Acceptant Tests (UATs), creating integration tests as required according to the project complexity and keeping all parties on track ready for the next step.

Tailored Product Driven Thought:

Provide a product driven thought by focusing on what is feasible to be constructed for complex integrations by guiding the client from the Kick-off to Go Live and provide continuing technical support during the post-implementation articulating the new demands inside the core teams working hand in hand with the Customer Success Manager.

Monitor and Technical Support:

Monitor and support integration post-launch to ensure solution performance by addressing technical complex issues and escalating to appropriate internal teams as needed. Also being able to review

What will you find when you join DEUNA?

A multicultural team distributed throughout LATAM
Dynamism, agility and constant innovation
Being part of a high-impact solution for an entire region
The best tools and technology to operate
Being part of the startup culture.
We are in full expansion!

Benefits:

Vacations and additional PTO 🏝️

Remote work from anywhere 💻

Economic support for health insurance, internet and cell phone line📱🌐

We all own DEUNA, we offer stock options 💸

Learning and development platform 📚

Multidisciplinary, diverse and dynamic team 🧡

Growth and career path 🚀

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!

Apply now

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About the job

Apply before

Nov 04, 2025

Posted on

Sep 05, 2025

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

Mexico +/- 0 hours, and 5 other timezones

About DEUNA

Learn more about DEUNA and their company culture.

View company profile

In the rapidly expanding e-commerce landscape of Latin America, merchants face significant hurdles that stifle their growth potential. Customers frequently abandon their shopping carts due to cumbersome and confusing checkout processes. Furthermore, a high rate of transaction rejections and the ever-present threat of fraud create a challenging environment for online businesses to thrive. These issues not only lead to lost sales but also damage customer trust and brand reputation. Recognizing these critical pain points, DEUNA was founded to empower businesses by transforming the online payment experience for their customers.

DEUNA provides a comprehensive, AI-powered payment orchestration platform designed specifically for the complexities of the Latin American market. Our customers, ranging from large enterprises to growing retailers, need a solution that simplifies global payments, boosts transaction approval rates, and minimizes fraud without creating friction for legitimate buyers. We address this by offering a single, seamless integration that connects merchants to over 400 global payment and fraud providers. Our platform's intelligent routing capabilities direct each transaction to the optimal provider based on factors like customer location and payment method, significantly increasing acceptance rates. The one-click checkout experience drastically reduces cart abandonment, creating a 'magical' and frictionless journey for the end consumer. By unifying payment connections, operations, and data, we provide our clients with the tools to streamline their processes, reduce operational costs, and unlock new revenue streams, allowing them to focus on what they do best: growing their business.