Agent, Junior chargeback

Temporary position for 12 months.

As an agent, junior chargeback you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You perform administrative and follow-up tasks to support your unit’s day-to-day operations and help it meet operational objectives and carry out initiatives in accordance with the detailed directives in place. The ability to drive results is therefore essential. You help process information and solve simple, everyday issues, tailoring your approach as needed. You respond to administrative and operational questions. More specifically, you will be required to:

• Help carry out the unit’s operational and administrative processes

• Help analyze and produce reports and statistics

• Carry out administrative tasks, including data collection, entry, modification, compilation and coding

• Provide information about your line of business’s processes and procedures

• Conduct research to obtain additional information related to your unit’s activities.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Trade school diploma in a related field

• A minimum of two years of relevant experience in chargeback processing with basic knowledge of the fraud dispute process

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 4)

• Proficiency in the Office Suite (Excel, PowerPoint)

• Knowledge in accounting (reconciliation and monetary adjustment)

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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