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DelineaDE

Technical Support Engineer I

Delinea delivers intelligent privileged access management solutions that safeguard organizations in a complex IT landscape.

Delinea

Employee count: 1001-5000

Philippines only

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Delinea is seeking a talented Technical Support Engineer to join our outstanding Global Technical Support team, providing world class support to our enterprise customers.

Requirements

  • Provide post-sales phone and email support to the Delinea customer base.
  • Resolve technical customer problems and drive process/policy improvements through root cause analysis.
  • Call customers to troubleshoot technical issues.
  • Researching and solving complex issues.
  • Working closely with Team Lead to meet SLA and customer requirements.
  • Test and verify product functionality to reproduce customer issues.
  • Document detailed failure and solution information within cases.

Benefits

  • Competitive salaries
  • Meaningful bonus program
  • Excellent benefits
  • Healthcare insurance
  • Pension/retirement matching
  • Comprehensive life insurance
  • Employee assistance program
  • Time off plans
  • Paid company holidays

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Delinea

Learn more about Delinea and their company culture.

View company profile

Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions. As a leading provider of privileged access management (PAM) solutions, Delinea empowers cybersecurity for the modern, hybrid enterprise. Founded on Zero Trust principles, we ensure that every user—human or machine—has only the access they need when they need it. Through our innovative platform, we centralize the management of identities, allowing organizations to apply context and intelligence throughout the identity lifecycle across both cloud and traditional infrastructures.

Our mission is to simplify the complexities of cybersecurity while enhancing productivity and operational efficiency. We stand out in the cybersecurity space by providing seamless solutions that prevent identity-related threats, thereby allowing organizations to focus on their core activities rather than security concerns. Delinea is the result of years of expertise brought together from Thycotic and Centrify, and our commitment to delivering unparalleled service and results has earned us the trust of thousands of organizations globally. With features that facilitate quick deployment and require significantly fewer resources to manage than competitors, Delinea makes privileged access accessible and secure.

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Delinea

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