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DelineaDE

Manager, Technical Support - UK

Delinea delivers intelligent privileged access management solutions that safeguard organizations in a complex IT landscape.

Delinea

Employee count: 1001-5000

United Kingdom only

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We’re seeking an experienced and self-driven Technical Support Manager to join our outstanding team. This individual is responsible for leading a team of engineers who provide analysis and resolution of issues across our platform.

Requirements

  • BS degree or equivalent (BS degree in Computer Science / Computer Engineering is a plus)
  • 8+ years of experience in an Enterprise Customer Support Organization, with a minimum 5 years of direct personnel management experience
  • Experience with process improvement methodologies/frameworks such as ITIL, Six Sigma
  • Excellent English communication and presentation skills (both verbal and written). Skill in a second applicable language is a definite advantage.
  • Strong negotiation and objection handling skills
  • Knowledge of Microsoft Active Directory, Kerberos, LDAP and directory technologies (highly desirable)
  • Strong technical aptitude and know-how of Single Sign-On, SAML, *Nix systems, Mobile Device Management (MDM) concepts
  • Prior experience of Delinea products is a huge plus.
  • Ability to travel on occasion

Benefits

  • Competitive salaries
  • Meaningful bonus program
  • Excellent benefits, including healthcare insurance
  • Pension/retirement matching
  • Comprehensive life insurance
  • Employee assistance program
  • Time off plans
  • Paid company holidays

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Delinea

Learn more about Delinea and their company culture.

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Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions. As a leading provider of privileged access management (PAM) solutions, Delinea empowers cybersecurity for the modern, hybrid enterprise. Founded on Zero Trust principles, we ensure that every user—human or machine—has only the access they need when they need it. Through our innovative platform, we centralize the management of identities, allowing organizations to apply context and intelligence throughout the identity lifecycle across both cloud and traditional infrastructures.

Our mission is to simplify the complexities of cybersecurity while enhancing productivity and operational efficiency. We stand out in the cybersecurity space by providing seamless solutions that prevent identity-related threats, thereby allowing organizations to focus on their core activities rather than security concerns. Delinea is the result of years of expertise brought together from Thycotic and Centrify, and our commitment to delivering unparalleled service and results has earned us the trust of thousands of organizations globally. With features that facilitate quick deployment and require significantly fewer resources to manage than competitors, Delinea makes privileged access accessible and secure.

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Delinea

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