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DeepLDE

Senior Technical Support Engineer

Our goal is to overcome language barriers and bring cultures closer together.

DeepL

Employee count: 501-1000

United Kingdom only

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DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. We're hiring a Senior Technical Support Engineer to own complex support cases and troubleshoot issues involving API and enterprise product surface.

Requirements

  • Experience in a highly technical support role working for a SaaS organisation
  • Strong API integration debugging skills using tools such as Postman, curl, browser dev tools, and log/audit inspection
  • Strong understanding of SAML, OAuth 2.0, OpenID Connect, SCIM, provisioning/deprovisioning, RBAC, and common IdP patterns
  • Hands-on experience troubleshooting integrations involving Okta, Microsoft Entra / Azure AD, Google Workspace, or similar platforms
  • Familiarity with troubleshooting using AI tools, and judgment to use those tools safely, critically, and efficiently
  • Familiarity with SQL and basic scripting in Python or Bash
  • Experience collaborating with Product and Engineering
  • Ability to explain technical issues clearly to both developers and less technical administrators
  • Confidence running live debugging sessions over video with customers

Benefits

  • Diverse and internationally distributed team
  • Open communication, regular feedback
  • Hybrid work, flexible hours
  • Virtual Shares
  • Regular in-person team events
  • Monthly full-day hacking sessions
  • 30 days of annual leave
  • Competitive benefits

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About DeepL

Learn more about DeepL and their company culture.

View company profile

Our goal is to overcome language barriers and bring cultures closer together. In order to achieve that goal, we are using our expertise in artificial intelligence and neural networks to create technologies that make communication faster, better, and easier.

DeepL was founded in 2009 in Cologne under the name Linguee, and introduced the first online search engine for translations. Since its inception, Linguee has responded to over 10 billion requests from more than 1 billion users. Summer 2017 saw the launch of DeepL Translator, a free-to-use machine translation system, which, due to its revolutionary neural architecture, provides translations of unprecedented quality. DeepL Translator has already been used by over 100 million people. In addition to machine translation, we are also working on other AI technologies that we will be releasing in the coming months and years.

Allow us to introduce ourselves…

We are a highly efficient and dedicated team of researchers, developers and language experts who understand the importance of communication in a multilingual world and the complexity of automated translation. Collectively, we are fully committed to making DeepL the leading AI language technology company. Our working environment is characterized by a high level of trust and very short decision-making processes. At DeepL, developers themselves are among some of our key decision-makers. While working with us, you will discover huge development potential in some of the most promising and future-oriented fields: Neural Networks, Big Data, Natural Language Processing, Machine Learning, and more. If you have a keen interest for new things such as programming languages, APIs or new technologies, you will also have the chance to put your own ideas into practice.

And that is what motivates us every day: Meaningful work that helps bring people together, combined with an exciting working environment which also offers room for personal development. We value each other highly and are always looking forward to welcoming new colleagues!

Employee benefits

Learn about the employee benefits and perks provided at DeepL.

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Free Snacks & Drinks

DeepL offers free fruit and beverages daily, keeping its team refreshed and energized.

Regular Events

Regular company events at DeepL promote team bonding and provide a fun break from work.

Gym Membership

DeepL offers an optional gym membership, supporting the physical health and wellness of its team.

Remote Work Option

Employees at DeepL have the option to work remotely, allowing for greater flexibility and convenience.

View DeepL's employee benefits
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DeepL

Company size

501-1000 employees

Founded in

2017

Chief executive officer

Dr. Jaroslaw “Jarek” Kutylowsk

View company profile

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