Philippines onlyIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Description
The DCX Home Based Account Administrator will work as a full-time with a rapidly growing US based company. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.
The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.
Ideal Candidates will be:
Highly proficient communicator in both spoken and written English
Have a love for administrative support
Is comfortable quickly shifting between multiple priorities
Direct experience in a customer service role
Direct experience handling post order tracking and shipments
Hyper focused on the details
Has experience using order management or CRM systems
Is a team player above all
Is a quick to pick up company specific programs
Excellent attention to details
Responsibilities:
- Takes order write-ups from the sales team to enter and submit to vendors, with a focus on the orders being produced are accurate and on time.
- Place master account orders to the warehouse, including batch labeling and freight po’s when applicable
- Serves as liaison between sales team and factories to avert problems during the production process
- Works closely with accounting to prepay vendors when required and to resolve vendor invoicing issues
- Manages their backlog orders to ensure timely billing
- Supports the sales team and other departments with various projects as agreed upon.
Role Details and Requirements
Industry: Promotional
Work Shift: 8:00 AM - 5:00 PM (CST)
Workdays: Monday - Friday (USA)
Written and spoken English skills: Very Proficient
2+ years of Experience in a customer service or order management role
Proficient with Microsoft Applications
Proficient with Google Applications
Has direct experience in the promotional industry OR relatable e-commerce experience.
Salary package: PHP 30,000-35,000
About DCX
DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
