Microsoft D365 Solutions Consultant

Title: Senior Technical Specialist
Location: Remote - Anywhere India
Education: Bachelor's degree in Computer Science or a related technical field or equivalent job experience.

General Description:
Datavail is looking for a highly motivated, experienced, and ambitious Microsoft D365 Solutions Consultant. The ideal candidate will have a consistent record of engagement, leadership, and execution in the Microsoft Dynamics consulting space. They will bring their extensive experience to design, deliver, and support our on premise and D365 solutions for our large array of enterprise clients.

Key Accountabilities and Priorities:

• Provide Tier 3 support to Datavail clients as well as Datavail Tier 2 D365 engineers
• Ability to deploy change management approaches on Dynamics 365 or other cloud-based transformation engagements for a diverse set of clients
• Help drive the gathering of client user stories and translate into technical and functional requirements
• Develop D365 change strategies for client engagements based on an understanding of current and desired future states and teams impacted by the transformation
• Ability to develop and implement change communications plans, able to develop key messages and tactics for D365 projects, communicating effectively with affected audiences to achieve intended outcomes
• Communicating enterprise-wide cloud messages to impacted D365 stakeholders and end-users
• Provide technical and business leadership to Datavail clients to empower their D365 digital transformation
• Develop training plans and training materials for D365 end-user community, both technical and non-technical stakeholders
• Demonstrate the ability to collect, analyze and interpret qualitative and quantitative data and information to develop a thorough understanding of stakeholder motivations, preferences and opinions
• Define KPI's and metrics to measure the effectiveness of D365 deployments; Develop mitigation plans to improve D365 user adoption rates.
• Contribute to thought leadership and practice development effort to help evolve and mature practice service areas
• Contribute to cloud-based business development efforts through activities such as pre-sales client presentations, research, proposal development, and SOWs

Requisite Abilities and/or Skills:

• A clear understanding of the Dynamics 365 platform (with Focus on Sales, Customer Service, Omnichannel & Marketing Modules)
• Ability to distinguish between the capabilities of the On-Premises version versus the Cloud
• Integration experience with other apps and 3rd party APIs (Dynamics App for Outlook, Docusign, Oracle, SAP)
• D365 Web Api
• Plugins development
• Workflows, custom workflows and custom Actions development
• Deployment knowledge on Managed and Unmanaged
• JScript API v9 and early versions
• Customization and Configuration
• Online Deployment and On-Prem deployment
• Office 365 experience - O365, Teams, and OneNote
• Ability to creatively approach challenges and projects and to work effectively, both independently and in teams, to drive toward common goals, consistent with corporate vision and strategies
• MS Power Automate

Desired Abilities and/or Skills:

• Experience with MS Dynamics Modules
• Sales
• Field Service
• Customer Service
• Finance and Operations
• Omnichannel
• Experience with related D365 Technologies
• Kingsway Soft
• ClickDimensions
• Tibco Scribe

Required Education and/or Experience:

• Bachelor's degree in Computer Science or a related technical field or equivalent job experience.