AI Support Engineer II

DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale.

Requirements

• Provide customer support to DataRobot AI Platform users via the SalesForce ServiceCloud ticketing system
• Help customers over email or Zoom/Webex meetings to facilitate issue resolution
• Work with product, engineering, and data science teams to resolve customer issues
• Document customer issues and resolutions, create knowledge base content related to software usage
• Participate in AI Support projects to develop models and tools to automate and improve customer service
• Weekend Severity 1 on-call rotation
• Participate in production incidents (IR) on the DataRobot MTS (SaaS) platform as an Incident Communicator

Benefits

• Medical, Dental & Vision Insurance
• Flexible Time Off Program
• Paid Holidays
• Paid Parental Leave
• Global Employee Assistance Program (EAP)