Dataiku hiring Technical Support Engineer II • Remote (Work from Home) | Himalayas
DataikuDA

Technical Support Engineer II

Dataiku is the platform for Everyday AI, enabling data experts and domain experts to work together to build data into their daily operations, from advanced analytics to Generative AI.

Dataiku

Employee count: 1001-5000

Japan only

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

What to know about the Japanese Support Team

At Dataiku, the Support organization is focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across all 3 major regions. Our focus is to take our growth to the next stage by building out an enterprise-grade Japanese support function. We understand how providing high-integrity technical support in Japanese is crucial to the success of our Japanese customer base. As such, our Japanese support function will play an important role in helping Dataiku to successfully establish and expand its product, market presence, and business in this region.

How you’ll make an impact

We are looking for an experienced technical support engineer who is comfortable working in an early startup environment and who can help contribute to the growth of our Japanese support function as we look to scale up our local operations. As a Technical Support Engineer, you will help our Japanese and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.

Some expected outcomes for this role

  • Help Japanese and global customers solve their technical issues with Dataiku in Japanese and English through a variety of communication channels

  • Communicate with our R&D team (in English) to solve complex issues and/or share feedback from our Japanese customers for future product improvement

  • Work with other customer-facing teams in English or Japanese when escalating or rerouting issues to help ensure a proper and efficient / timely resolution

  • Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise

  • Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment

What you’ll need to be successful

  • At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product

  • Experience with cloud platforms such as AWS, Azure, and GCP

  • Experience with Docker and Kubernetes

  • Collaborative and helpful mindset with a focus on always working as a team

  • A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors

  • Proficiency working with Unix-based operating systems

  • Experience with relational databases (or data warehouses like Snowflake) and SQL

  • Ability to read and write Python or R code

What will make you stand out

  • Experience with big data technologies, such as Hadoop or Spark

  • Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos

  • Experience with ML models and LLMs

What does the hiring process look like?

  • Initial call with a member of our Technical Recruiting team
  • Video call with the Japanese Technical Support Manager
  • Technical Assessment to show your skills (Home Test)
  • Debrief of your Tech Assessment with Support Team member
  • Final Interview with the VP Technical Support
What are you waiting for!At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: [email protected]Protect yourself from fraudulent recruitment activityDataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Japan +/- 0 hours

About Dataiku

Learn more about Dataiku and their company culture.

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Dataiku is the platform for Everyday AI, designed to empower organizations by enabling everyone — from data scientists and engineers to business analysts and domain experts — to contribute to and benefit from the power of artificial intelligence. Many customers face the challenge of operationalizing AI at scale and embedding data-driven decision-making into their daily workflows. Dataiku addresses this by providing a centralized, collaborative platform that streamlines the entire data-to-insights lifecycle. This includes data preparation, model development, deployment, and ongoing management and governance. The goal is to help companies transform their business outcomes by making AI an integral part of their operations, rather than a siloed, specialist function. Our customers trust us because we understand the complexities of their organizations and provide a flexible, robust solution that adapts to their existing infrastructure and diverse skill sets.

Founded on the principle that to succeed in a rapidly evolving global ecosystem, companies must elevate their people to continuously innovate, Dataiku has been a leader in democratizing data and fostering organization-wide collaboration since 2013. We support a wide array of use cases, from fraud detection and customer churn prevention to predictive maintenance, supply chain optimization, and the development of Generative AI applications. By offering a platform that caters to both technical and non-technical users, Dataiku helps break down silos, encouraging a human-centric approach to AI. This ensures that businesses can not only build powerful AI solutions but also deploy them responsibly and effectively, driving tangible value and fostering a culture of data literacy and innovation across all departments. Our commitment is to help organizations harness their data to make better decisions daily, ultimately powering their future success.

Employee benefits

Learn about the employee benefits and perks provided at Dataiku.

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401(K)

401(K) plan available.

Commuter benefits

Commuter benefits offered.

Performance bonus

Performance bonus offered.

Unlimited Sick Days

Dataiku offers unlimited sick days.

View Dataiku's employee benefits
Claim this profileDataiku logoDA

Dataiku

Company size

1001-5000 employees

Founded in

2013

Chief executive officer

Florian Douetteau, Clément Sténac

Employees live in

View company profile

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