Evaluation Experience Manager

Running successful solution evaluations is essential for demonstrating real-world value, reducing buyer risk, and enabling sales teams to prove our solutions’ capabilities in the customer’s environment. This leads to higher win rates, improved customer trust, and faster sales cycles.

The Evaluation Strategy Manager will play an important role as a member of the Solutions Engineering Success team, which is part of CyberArk's SE Center of Excellence.

Responsibilities

• Strategic Planning: Support CyberArk's SE Center of Excellence management team in developing, implementing, and maintaining a corporate evaluation strategy that aligns with company business goals. Define key performance indicators (KPIs) to measure the success and efficiency of evaluations.
• Collaboration and Coordination: Work closely with Solutions Engineers, Product Management, Product Marketing, GTM (Go-To-Market) teams, and business owners to ensure that evaluation processes, tools, and resources align with the needs of these stakeholders and our overarching sales strategy.
• Evaluation Program Design: Develop and maintain standardized evaluation processes, playbooks, and success criteria to ensure consistency, quality, and scalability across all customer evaluations.
• Evaluation Environment Management: Oversee the readiness and reliability of evaluation environments, ensuring they reflect current product capabilities, security standards, and customer requirements. Coordinate with cross-functional technical teams to troubleshoot and optimize customer evaluation setups.
• Training and Enablement: Partner with SE Enablement and Education Services teams to train sales and presales staff on running effective evaluations, including defining success metrics, setting expectations with customers, and delivering impactful results presentations.
• Continuous Improvement: Gather and analyze feedback from completed evaluations to identify trends, process gaps, and opportunities for improvement. Update evaluation resources and methodologies based on product enhancements, competitive intelligence, and market trends.
• Technical Expertise: Build a solid technical understanding of CyberArk’s latest portfolio and solution offerings to effectively design, support, and adapt evaluation processes.

• 5+ years in a field-facing Presales, Technical Account Management, or Evaluation program role for a (SaaS) software vendor.
• A bachelor’s degree in computer science or a related discipline is preferred.
• Strong knowledge of software evaluation methodologies, proof-of-concept best practices, and success measurement techniques.
• Solid understanding of IT concepts, cloud platforms, IT security, and AI.
• Experience with tools and platforms used for managing evaluations, lab environments, or customer success tracking.
• Strong ability to collaborate and communicate with cross-functional teams in a dynamic, fast-paced environment.
• Strategic thinker with a passion for hands-on execution and customer engagement.
• Flexibility to adapt processes based on customer needs, market conditions, and corporate priorities.
• Clear communicator — both verbal and written — with the ability to simplify complex technical concepts.
• Certifications in cloud technologies (AWS Certified Cloud Practitioner or similar) and/or IT Security (e.g., CompTIA Security+, CISSP, etc.) are a plus.

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $119,000 – $175,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.