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CXGCX

Freelance Consultant Trainer (Automotive Industry)

A global customer experience agency specializing in the luxury sector, offering services like research, consulting, and training to help brands improve their customer interactions.

CXG

Employee count: 201-500

Brazil only

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We are looking for Freelance Consultant Trainers to support a global training project for luxury automotive brand.

Who We Are
Founded in 2006, today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

Your Role
In this role, you will deliver engaging and high-quality training sessions to client-facing teams across key markets. You will play an important part in ensuring consistent and impactful training delivery, aligned with CXG standards and client expectations.

This is a freelance opportunity, with the objective of building a strong pool of trainers for ongoing collaboration.

Location & Languages
We are currently prioritising trainers in the following markets:

  • Europe: Dutch-speaking and Polish-speaking trainers
  • Korea: Korean-speaking trainers
  • Americas: Brazilian Portuguese-speaking trainers
  • Japan: Japanese-speaking trainers

What You Will Be Doing

  • Deliver in-person and/or remote training sessions for client teams
  • Facilitate interactive workshops with a strong focus on engagement and participation
  • Adapt training delivery to local market context while maintaining global standards
  • Collaborate with CXG teams on training preparation and alignment
  • Support Train-the-Trainer sessions when required
  • Contribute to content localisation and continuous improvement of training materials
  • Engage confidently with client-facing teams and senior stakeholders.

Requirements

What You Will Bring Along

  • Proven experience in training delivery and workshop facilitation
  • Strong background in the automotive industry (premium/luxury preferred)
  • Ability to deliver interactive training formats beyond traditional presentations
  • Confidence in managing group dynamics and engaging diverse audiences
  • Experience working with client-facing teams and senior stakeholders
  • Fluency in the local language of your market
  • Good level of English for coordination with global teams
  • Freelance availability and flexibility for project-based assignment

Project Scope & Timeline
Scope: Training delivery (in-class and/or remote), with potential involvement in Train-the-Trainer and content adaptation

Why Join Us
You will be part of a global network of trainers working on premium automotive projects, delivering impactful learning experiences and collaborating with international teams in a dynamic environment.

About the job

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Job type

Contractor

Experience level

Location requirements

Hiring timezones

Brazil +/- 0 hours

About CXG

Learn more about CXG and their company culture.

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The story of Customer Experience Group (CXG) is a journey of evolution, born from a keen observation in a high-end mall in Shanghai in 2005. It was there that founder Christophe Caïs noticed a significant gap between the luxurious promise of high-end brands and the actual in-store customer experience. This realization sparked an idea: to help these brands bridge that gap by gaining a deeper understanding of their customers. This led to the birth of Albatross in 2006, a company specializing in measuring customer experience. The venture quickly gained traction, securing its first client, Benetton Sisley, in the same year. The initial success, fueled by referrals and word-of-mouth, propelled Albatross's expansion across China and the wider APAC region, with offices opening in Beijing, Guangzhou, Hong Kong, Tokyo, Seoul, Taipei, and Singapore between 2007 and 2010. However, providing actionable insights was only half the battle; clients often struggled with implementation. To address this, Face2Face, a specialist CX training business, was launched in 2010 to equip retail managers and staff with the skills to deliver exceptional customer experiences.

The 2010s marked a period of global expansion for the group, moving into Europe to be closer to key decision-makers for international brands. New offices were established in Paris, London, Moscow, and New York. A significant project in the United Arab Emirates led to the discovery of Dubai as a vibrant, business-friendly hub, strategically located between the North American, European, and APAC markets. This led to the decision to establish the company's headquarters in Dubai. As client relationships deepened, the need for a more unified and strategic proposition became clear. In 2017, the Customer Experience Group (CXG) was born, uniting the various solutions under one stronger, more cohesive brand. The goal was to be a strategic partner that could guide clients on their entire customer experience journey. The final evolution came in 2021, amidst the challenges of the Covid-19 pandemic. The company took the opportunity to strategically review its clients' evolving needs and its own business operations. From this, CXG emerged as a single, unified brand with a clear vision: to be the preferred customer experience transformation partner for premium and luxury brands worldwide. The journey that began with a simple observation continues, driven by a relentless commitment to transforming customer experiences and creating meaningful impact for its clients.

Employee benefits

Learn about the employee benefits and perks provided at CXG.

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Paid vacation

Offers extra paid annual leave.

Hybrid Work Policy

Progressive hybrid-work policy.

Flexible working hours

Offers flexible working hours to accommodate employees' needs.

Paid training

Provides paid training opportunities for professional development.

View CXG's employee benefits
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