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CustomertimesCU

JR-152508 OCM Manager

Global digital engineering and product development partner specializing in Salesforce, SAP, and Microsoft solutions.

Customertimes

Employee count: 1001-5000

Switzerland only

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Job Summary

The OCM Manager is responsible for planning, leading, and executing change management activities to ensure successful adoption of business, process, and technology transformations. This role focuses on the people side of change, working closely with business leaders, project teams, and stakeholders to minimize resistance and maximize engagement, readiness, and adoption.

Location: Basel, Switzerland, Hybrid more - in office 2 days per week

Key Responsibilities

  • Develop and execute comprehensive change management strategies and plans aligned with project and business objectives
  • Assess change impacts, stakeholder readiness, and organizational risks related to transformation initiatives
  • Design and deliver change interventions, including communication, training, engagement, and reinforcement activities
  • Partner with project managers, business owners and leadership to integrate change management into overall project delivery
  • Lead stakeholder analysis and engagement plans, ensuring clear and consistent messaging across all levels of the organization
  • Create and manage communication materials such as presentations, FAQs, newsletters, and leadership talking points
  • Support leaders and managers in their role as change sponsors and people managers during transitions
  • Monitor adoption metrics, resistance indicators, and feedback, adjusting strategies as needed
  • Facilitate workshops, training sessions, and change impact discussions
  • Ensure change management best practices and standards are applied across initiatives

Required Qualifications

  • 5+ years of experience in Organizational Change Management, transformation programs, or large-scale initiatives
  • Proven experience managing change for technology, process, or organizational transformations
  • Strong stakeholder management and communication skills
  • Experience working in cross-functional and matrix environments
  • Ability to influence without formal authority and work effectively with senior leadership

Preferred Qualifications

  • Experience in digital transformation, ERP, CRM, or enterprise system implementations
  • Background in consulting or complex, multi-country programs
  • Familiarity with Agile or hybrid delivery environments

Key Competencies

  • Strategic thinking and structured problem-solving
  • Excellent verbal and written communication skills
  • High emotional intelligence and resilience
  • Strong facilitation and presentation skills
  • Ability to manage ambiguity and multiple priorities

What we Offer

  • B2B contract
  • Competitive salary;
  • 100% remote opportunity;
  • Flexible work schedule
  • 20 business days of paid vacation per year
  • 5 additional day's off
  • Referral program
  • Personalized development plan (PDP)
  • E-learning and certification coverage, plus access to the goFluent Language Learning Platform

JR-152508

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Switzerland +/- 0 hours

About Customertimes

Learn more about Customertimes and their company culture.

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Through groundbreaking technology and a relentless commitment to digital excellence, we are revolutionizing the way enterprises operate at Customertimes. As a global leader in digital engineering and product development, we empower organizations to transcend traditional boundaries and achieve unparalleled agility in an ever-evolving marketplace. Our mission is rooted in the belief that true innovation stems from a deep understanding of both business needs and technological possibilities, allowing us to craft bespoke solutions that drive tangible, transformative results.

We specialize in harnessing the power of industry-leading platforms such as Salesforce, SAP, and Microsoft, integrating them with cutting-edge advancements in AI, data analytics, and cloud computing. By bridging the gap between complex enterprise requirements and user-centric design, we enable our clients to unlock new revenue streams, optimize operational efficiency, and deliver exceptional customer experiences. From intelligent automation to seamless multi-cloud architectures, our team of over 1,600 experts across the globe is dedicated to pushing the frontiers of what is possible, ensuring that our partners not only adapt to the future but actively shape it.

Employee benefits

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Paid Time Off

Generous paid time off policy.

Healthcare

Comprehensive healthcare benefits.

Stock and Equity

Compensation package includes stock and equity options.

Wellness Activities

Support for healthy lifestyle activities like running and hiking.

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Customertimes

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Customertimes hiring JR-152508 OCM Manager • Remote (Work from Home) | Himalayas