Business Operations Director, IT GTM

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
The IT Department at CrowdStrike is at the forefront of enabling our company's rapid growth and technological innovation. We're seeking an exceptional GTM Technology Business Operations Director to drive operational excellence and strategic initiatives across our IT organization. This leadership position will be instrumental in shaping how we scale our operations, optimize processes, and deliver world-class IT services to support CrowdStrike's mission.

What You’ll Do:

• Act as a strategic partner to IT delivery leads across Sales, Alliances, Marketing, Finance, and Product, aligning GTM technology priorities and ensuring cross-functional execution is consistent and on track.

• Identify and resolve GTM process inefficiencies using a consulting mindset to deliver scalable, data-driven solutions with speed and precision.

• Launch and scale high-impact initiatives that accelerate revenue growth and strengthen GTM applications delivery capabilities, partnering with delivery leads to ensure prioritization and performance.

• Review delivery across lead-to-cash systems (CRM, CPQ, Billing, Analytics, and downstream integrations) to ensure seamless operations, trusted data, and transparency across GTM teams.

• Own budgets, OKRs, and utilization metrics, driving financial discipline, proactive performance management, and alignment to company objectives.

• Establish and maintain operating rhythms (status reports, business reviews, planning sessions) that drive accountability, transparency, and executive alignment.

• Provide executive-level counsel and support through briefing materials, agenda setting, strategic communications, and program orchestration.

• Architect scalable operational frameworks and lead continuous improvement initiatives to enhance efficiency, enable KPI-driven decision-making, and optimize resource allocation.

What You’ll Need:

• Bachelor's degree in Business Administration, Operations Management, Engineering, or related field

• 15+ years of progressive experience in technology operations

• Proven experience in stakeholder management and executive communication

• Strong background in OKR methodology and implementation

• Demonstrated success in designing and implementing operating rhythms

• Excellence in performance measurement and metrics tracking

• Experience managing budgets and resources in a large-scale IT organization

Bonus Points:

• Experience scaling operations in hypergrowth SaaS companies

• Management consulting background at top-tier firms

• Advanced expertise in automation and workflow optimization

• Experience with modern collaboration tools and Workboard

• Track record of implementing successful operating rhythms in high-growth environments

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work

For detailed information about the U.S. benefits package, please click here.