CrestaCR

Software Engineer, Knowledge Assist (Romania)

Cresta utilizes AI technology to enhance customer interactions within contact centers, enabling businesses to increase efficiency and improve customer satisfaction while reducing costs.

Cresta

Employee count: 201-500

Romania only

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is the German Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the contact center workforce with AI. The future of work is here, and it's at Cresta.

About the role:

The Knowledge Assist (KA) team at Cresta builds AI solutions that help contact center agents access the right knowledge at the right time. Our projects include real-time generative assistance (GenKA), knowledge search (KS), retrieval-augmented generation (RAG) capabilities, and knowledge connectors to integrate with customer systems.

We are looking for a software engineer who enjoys working across the stack and thrives in a dynamic, fast-paced environment. While this role leans toward backend development, a full stack skill set is highly valued.

Responsibilities:

  • Build scalable, reliable backend services that power real-time AI assistance and search.
  • Design APIs and data flows to support integrations with knowledge bases and customer systems.
  • Work across the stack when needed, including backend, frontend, and infrastructure layers.
  • Collaborate closely with product managers, machine learning engineers, and fellow software engineers.
  • Take ownership of projects end-to-end, from design through implementation and operation in production.
  • Contribute to technical discussions, architecture reviews, and continuous improvement efforts.

Qualifications We Value:

  • Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
  • 3+ years of experience in software engineering roles.
  • Strong backend development skills, preferably with Python, Go, Node.js, or similar languages.
  • Proficiency in designing clear, maintainable APIs (e.g., REST, gRPC).
  • Familiarity with frontend development (e.g., React or similar frameworks) is a plus.
  • Experience working with databases (PostgreSQL, ClickHouse, Elasticsearch, or equivalents).
  • Solid understanding of system design, distributed systems, and cloud platforms (AWS, GCP, or Azure).
  • Clear communication skills and a collaborative working style.
Conclusion:

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in Romania, the US, and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]

About the job

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Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Romania +/- 0 hours

About Cresta

Learn more about Cresta and their company culture.

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Cresta is a pioneering company in the AI-driven contact center technology space, dedicated to transforming how customer interactions are handled by integrating human and AI capabilities. The company's innovative platform empowers organizations to enhance customer experiences, reduce operational costs, and achieve revenue growth by leveraging both AI and expert human agents. With an unwavering focus on delivering exceptional customer service, Cresta’s solutions encompass several areas including customer care, sales, retention, and collections. This multi-faceted approach allows businesses to discover winning behaviors and improve agent coaching, ultimately driving better performance and satisfaction.

By providing real-time guidance and insights, Cresta transforms standard customer conversations into strategic advantages for enterprises. Their AI technology facilitates smarter, faster responses and supports agents by proactively delivering the precise information needed to resolve complex customer issues effectively. The platform emphasizes a robust compliance framework that minimizes risks, ensuring smooth operations across all touchpoints in the customer service landscape. Furthermore, testimonials from clients highlight the efficiency gains after implementing Cresta, including reduced training times and significant revenue improvement. The ultimate goal of Cresta is to make AI accessible, enabling companies not only to cut costs but also to enhance the quality of their customer interactions exponentially.

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Cresta hiring Software Engineer, Knowledge Assist (Romania) • Remote (Work from Home) | Himalayas