Canada onlyCresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the role:
We’re on a mission to revolutionize contact center agent workflows through intelligent automation. As a Software Engineer, you will build AI-powered automation infrastructure that can see, think, and act—leveraging computer vision, LLMs, and browser automation to streamline agent tasks. This is a unique opportunity to shape a next-gen AI platform, applying cutting-edge LLM, GenAI, and automation technologies to drive efficiency in customer service operations.
This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.
Responsibilities:
- Design and develop AI-powered workflow automation that interacts with screen or web components, mimicking human actions in digital environments.
- Collaborate with cross-functional teams including frontend engineers, machine learning engineers to define, prototype, and implement AI-driven agent workflows.
- Build and deploy scalable, high-performance AI/ML systems that support real-time intelligent decision-making.
- Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities.
- Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability.
Qualifications We Value:
- Bachelor’s degree in Computer Science or a related field.
- 2+ years of experience in backend system architecture, cloud services, or related technology fields.
- Knowledge in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST.
- Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases.
- Experience in containerized application deployment using Kubernetes and Docker in microservices architectures.
- Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards.
- Bonus: experience working with Virtual Agent or AI Agent systems.
Perks Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
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