India onlyThe Learning Administrative Specialist plays a pivotal role in supporting the day-to-day seamless functioning of Cprime’s Learning Team in the North American. This role involves handling various administrative tasks, ensuring efficient operations, and contributing to the delivery of high-quality courses and learning experiences for our customers and clients. While this position primarily entails routine and task-oriented responsibilities, it is imperative that the Learning Administrative Specialist can confidently operate in a dynamic environment - where no two days are the same. An effective Learning Administrative Specialist will excel in standard processes while also adapting to the team’s evolving needs.
This role's hours will be 6:30pm-3:00am IST to overlap with the US EST time zone. The person would need to be located in Chennai, but can work remote. (not for instance live in a different city and travel in when needed for events)
What you will do:
- Assist Learning Managers in handling client needs, including but not limited to: uploading session rosters in Salesforce, generating reports (attendance, learning credits, program analysis, certifications, etc.) and collaboratively addressing other client-related requirements.
- Customize templates (PPT) for pre/post course calls and monthly/quarterly business reviews, ensuring all relevant information is accurately presented.
- Maintain accurate documentation and enrollments for Scaled Agile, Scrum Alliance, and IC Agile training programs. This includes tasks such as creating, editing, and/or canceling sessions, license procurement, uploading student rosters, and summarizing certification data on a weekly/as needed basis.
- Keep track of pre-purchased licenses and provide recommendations for when to purchase additional licenses (IC Agile)
- Order printed workbooks and other materials, as requested, for in-person and virtual sessions and document shipping information appropriately.
- Monitor lab environment costs and efficiencies, providing regular reports on findings.
- Obtain travel and expenses for in-person sessions and verify they are entered into Salesforce and Projector.
- Code all invoices and receipts for licensing/certification purchases, shipped training materials, applicable instructor travel, and lab costs in the appropriate system (Expensify, Excel, Google Sheets, Confluence).
- Evaluate post-course feedback, prioritizing the escalation of negative reviews while highlighting positive comments.
- Acquire proficiency in the Learning delivery process for both private and public sessions through learning and comprehension.
- Ensure prompt response to inquiries and requests by utilizing Slack and email communication channels.
- Create and maintain process documentation in Confluence.
- Format and export courseware in its final version for student materials in accordance with Cprime brand and copyright requirements, and update materials in Sharefile and Salesforce.
- Work in collaboration with the Finance Team to support invoicing in Projector and awareness for unique client needs, investigate and resolve client billing questions, and reconcile payments.
- Coordinate daily and weekly schedule updates and ensure timely notifications of session cancellations to the Learning Partners.
- Upload bulk orders from the Learning Partners.
- Adjust public sessions and course information in Salesforce as needed.
Qualifications and Skills:
- More than two years proven professional work history working remotely during East Coast United States business hours.
- Ability to communicate in real time and effectively with United States-based team.
- Professional-level English skills or higher, written and verbal communications skills that are well-articulated.
- Effective organization and time management skills.
- High-level attention to detail.
- Adaptable and quick to learn internal processes, systems, and technologies.
- Proven record of being self-motivated, reliable, and having a strong work ethic.
- Successful when working in an autonomous work atmosphere.
- Proactively asks questions for clarification and provides detailed feedback regarding onboarding and new task requests.
- Able to retain information to perform duties quickly and accurately.
- Capable of prioritizing and taking ownership of assigned responsibilities.
- Proactive, responsive, and solution-focused when addressing challenges.
- Works well independently and as part of a cross-cultural and cross-functioning team.
- Fosters a problem-solving mindset and commitment to professional growth.
Nice to Have:
- Previous business administrative experience in a corporate environment
- Experience using the following programs: Salesforce, Zoom, Slack, PowerPoint, Excel, Word, Adobe Acrobat, Sharefile, Confluence, Projector and/or Expensify.
- Knowledge of Agile methodologies
- Experience working with certification organizations such as Scaled Agile, Scrum Alliance, and IC Agile
Education and Certifications:
- Bachelor’s Degree or equivalent work experience
Equal Employment Opportunity Statement Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
AS, AU + 51 more
United States only