Customer Support Agent - German Market - Part Time Weekends

Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide.

Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic Customer Support Agent (TaaS) fluent in German to join our dynamic Via TaaS team. In this role, you will experience the dynamics of the mobility industry first-hand. You will learn the operations, technology management, and on-demand mobility processes of our Client, enabling you to provide on-demand support to customers and contribute to Client and team’s goals. TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs from multiple small services across Germany.

What you’ll be doing?

• Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
• Aim for 'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
• Foster positive interactions in all communications, making sure customers feel understood and supported.
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
• Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.

Requirements

What skills & experience you’ll bring to us?

• German Skills: You’re fluent communicating German, C2 level in both written and spoken.
• English Communication: You’ll be working with an international team, so you need to be comfortable in English too!
• Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.
• Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
• Eligibility: Be eligible to work in Slovakia.

Benefits

What do we offer?

• Start date: ASAP.
• Contract: Fixed-Term (with the possibility to be made permanent in the future).
• Part-time: 18, 20 or 30 hours/week.
• Working days/hours: 2 days per week, Saturday to Sunday 8, 9 or 10 hours per day + 1 hour for lunch (depending on hours/week). Remaining hours will be distributed on weekdays.
• Competitive base salary of:
• 1187,49 EUR/month gross (30 hours per week)
• 791,66 EUR/month gross (20 hours per week)
• 712,50 EUR/month gross (18 hours per week)
• 6,60€/day meal voucher.
• A commuting/WFH allowance of €50 per month (€600 per annum).
• 5 extra days paid (personal days) per annum (pro rata) in case of emergencies and short-term absence.
• Hybrid and remote working options available.
• Fully paid training (5 days from 9 AM to 6 PM), which will provide you with the basic knowledge of your new role. You will need to come to the office for 1 day and the rest will be remote.

Extra Perks:

• Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
• Multisport Card: Stay active with access to various sports facilities.
• Employee Assistance Program: Free, confidential support on personal or work-related issues.
• Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.
• Referral Bonus: Refer a friend and get a bonus!
• Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether