United States onlyCompany
Cox Communications, Inc.Job Family Group
Job Profile
Management Level
Flexible Work Option
Travel %
Work Shift
Compensation
Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job Description
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.
We are seeking enthusiastic Customer Success Managers (CSM III and CSM IV) to join our team! These roles are ideal for professionals with a background in customer success, account management, or service delivery who want to make a significant impact in building long-term customer relationships.
As a CSM, you’ll partner with customers to ensure they achieve value from RapidScale’s cloud solutions, serve as a trusted advisor, and collaborate across teams to deliver a seamless customer experience.
Key Responsibilities
Lead onboarding of new customers, ensuring a smooth and impactful introduction to RapidScale services
Serve as a primary point of contact for customer inquiries, resolving issues or coordinating with internal teams as needed
Track and report service performance metrics, driving improvements in customer advocacy and satisfaction
Maintain accurate customer records, documenting interactions and key milestones
Provide guidance to customers on how to maximize the value of RapidScale’s cloud solutions
Act as a customer champion, ensuring service delivery aligns with expectations and contractual commitments
Collaborate with Sales, Product, and Support teams to improve processes and enhance the overall customer experience
Qualifications
Customer Success Manager III
Bachelor’s degree in a related discipline and 4 years’ experience in a related field (i.e., customer service or account management).
Alternate combinations accepted: Master’s degree + 2 years’ experience; or 8 years’ experience in a related field.
Basic understanding of cloud computing and managed services
Ability to manage multiple customer interactions and prioritize tasks effectively
Lead Customer Success Manager
Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
Alternate combinations accepted: Master’s degree + 4 years’ experience; Ph.D. + 1 year; or 10 years’ experience in a related field.
Demonstrated expertise in customer success/account management within cloud or managed services
Strong track record of advising enterprise customers, handling escalations, and driving measurable business outcomes
Preferred for Both Levels
Experience with CRM and ticketing systems such as Salesforce and ServiceNow
Bachelor’s degree in Business, Communications, or IT
Familiarity with cloud service delivery models and customer lifecycle management
GE and US only
CA, DE + 2 more
