IT Support Manager (3-Month Contract)

The role

Step into a strategic IT leadership role where you’ll oversee the internal technology function and guide it through ongoing growth and transformation. As IT Support Manager, you will lead the delivery of high-quality End User Support and Desktop Engineering services, ensuring a seamless and secure user experience across all devices and platforms.

You’ll also own Application Management, keeping business-critical systems effectively maintained, integrated, and aligned with organizational needs. Every technology initiative you drive will support business objectives and deliver continuous improvement across systems, services, and processes.

Salary: £60–65k per annum, pro rata.

Key responsibilities

End User Support

• Ensure the reliability, security, and scalability of all IT services. Oversee incident and request management, maintenance, with a focus on user experience.
• Deliver high-quality support services to end users, ensuring timely resolution of issues and proactive communication.

Desktop Support

• Oversee the configuration, deployment, and lifecycle management of desktop and mobile devices.
• Ensure consistent, secure, and efficient desktop environments that support productivity and collaboration.

Management

• Build and nurture a high-performing IT team. Promote a culture of collaboration, accountability, and ongoing professional development.
• Work with the IT Director to develop and manage the IT budget, ensuring efficient allocation of resources and delivery of projects within agreed financial parameters.
• Oversee the collection and analysis of IT performance data, reporting key insights and recommendations to senior leadership to inform business decisions.

Reporting and Relationships

• Reports to IT Director
• Key internal relationships: Department Heads / Business Unit Leaders, IT Team Members, HR, Security / Legal Teams
• Key external relationships: Technology Vendors and Service Providers, Consultants / Project Partners, Managed Service Providers (MSPs)

About you

Essential:

• Expert knowledge of Microsoft M365 and Azure environment
• Demonstrable experience in an IT management role, preferably within a fast-growing organization
• Excellent communication and relationship-building skills, with the ability to influence at all levels
• Deep understanding of IT infrastructure, security, applications, and cloud technologies
• Experience leading, developing, and inspiring technical teams
• Strong analytical skills, able to leverage data to drive performance improvement

Desirable:

• Bachelor’s degree or higher in a relevant IT discipline
• Relevant industry certifications (e.g., Microsoft, AWS, ITIL, Prince2)
• Experience with Office 365, Azure AD, Intune

Why join Corndel?

• We're committed to having a fully inclusive, welcoming and safe culture and always striving to improve.
• We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.
• We're a leader in our field, with quality and excellence at the heart of what we do.

As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.

As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer.

If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience.

Corndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including DBS Disclosure Check.

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