Manager, M365 Implementation

About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

This position’s primary responsibility is managing a team of engineers focused on the implementation of Thrive projects and service offerings within the Microsoft 365 platform.

The position will work closely with Thrive’s Project Management Organization (PMO) to serve as an administrative escalation point as well as a task assigner. The ideal candidate needs to possess strong management skills and have experience in managed services and technology solutions. Exceptional communication and organizational skills are necessary to enhance the efficiency and quality in which Microsoft 365 solutions are delivered to Thrive clients.

Responsibilities

• Perform weekly 1-on-1 and team meetings with direct reports

• Develop processes and procedures to drive team efficiency, client satisfaction and positive end user experience

• Identify and sponsor opportunities to create fixed fee service offerings while also refining project scopes attached to existing fixed fee service offerings

• Serve as team manager with responsibilities including technical escalation, technical training, time sheet review, PTO/Overtime/Expense review and approval

• Assess and assign engineering tasks based on required technical expertise and client needs

• Assess and enhance the technical skills of engineers

• Effectively communicate with project managers and client technical and non-technical staff to inform on project progress, statuses, requirements, etc.

• Monitor and approve engineer time sheets

Qualifications

Minimum:

• Bachelor’s Degree, Technical Degree or equivalent work experience

• Experience leading a team of engineers

• Experience (4+ years) in the Microsoft M365 platform, specifically:

• Exchange Online

• Entra ID

• Intune

• SharePoint

• Microsoft Teams

• Enthusiastic, self-motivated individual with team-first attitude

• Excellent written and oral communication skills

• Experience implementing managed services and information technology solutions

Preferred:

• Experience using ServiceNow (or other project management software)

• Experience in ITIL methodology and change management processes

• Willingness to improve team process and contribute to team and company initiatives