United States only100% Remote
Monarch is seeking an Implementation Consultant who will work within an energetic professional services team for our client; this role helps customers realize value through implementation and consulting services. This role will help with onboarding and work to keep customers engaged in using the client's products.
Monarch, a new division of Core10, provides implementation and customer success services for leading financial service CRM and SaaS platforms. The company streamlines the software adoption process for SaaS businesses to onboard customers faster, keep customers longer and generate more revenue. Outside of implementing software solutions, Monarch specializes in building custom connectors between SaaS and CRM products and serves as a key consulting partner to Salesforce. Monarch’s Hereshore® alternative to offshoring keeps tech jobs in mid-sized North American communities.
Requirements
What You'll Do:
- Collaborate with customers to accelerate their onboarding process
- Share best practices for analyzing product usage, delivering in-app guidance, and leveraging our client's platform
- Build custom deliverables that promote rapid adoption of key features
- Partner with the client's Product organization to drive product enhancements that increase value delivered to customers
- Drive efficiency into Professional Services business by defining reusable processes and frameworks
- Be operationally oriented and self-driven to work through engagements and keep customer driving towards value as they begin to use the client's product.
Qualifications & Experience:
- Passion for helping customers realize value through implementation and consulting services
- 1+ years of technology implementation, management consulting, or product management experience
- SaaS implementation and/or CSM experience
- Ability to learn technical concepts, translate them to business solutions, and deliver the result
- Experience with technology implementation, management consulting, product management, or account management
Bonus Points:
- Experience with API integrations
- Basic front-end development experience (JavaScript, CSS, HTML, jQuery, etc.)
- Self-starter who seeks challenging assignments
- 4-year degree preferred
Benefits
- Work From Home (100% remote!)
- Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)
- Collaborative culture: virtual & optional in-person events, retreats & swag
- Training & Development
- Individual Training Budget
- Technical Book Club & other study groups
- Certifications are encouraged with bonuses
- Mentoring Program with bi-weekly 1:1s
- Up-to-date technologies, tools and methodologies
- Parental Leave (Maternity & Paternity)
- Flexible PTO plan
- Retirement Plan (401k)
Core 10, Inc. does not discriminate in employment matters based on race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
At this time, we are not accepting applicants in the state of Colorado, New York or California.
