Digital & AI Performance Management Analyst

The Digital & AI Performance Management Analyst supports the implementation of Convatec’s performance management framework across the Digital & AI organization. Working closely with the Performance Management Lead, IT leadership, and process owners, the Analyst will contribute to defining KPIs, automating reporting workflows, and analyzing performance data to drive continuous improvement. This role offers strong development potential for professionals looking to deepen their expertise in data-driven IT service management, business intelligence, and performance optimization in a global, innovation-focused environment.

Key Responsibilities

Support Performance Measurement Framework:

• Contribute to the design and maintenance of IT performance measurement processes aligned with ITIL best practices and the Target Operating Model.

• Assist in defining and maintaining KPIs that reflect the performance of IT services and support strategic alignment.

Reporting Automation & Data Integrity:

• Support the evolution of manual reporting into automated dashboards using tools such as Power BI, Tableau, or similar.

• Assist in integrating data from ITSM and related platforms to ensure accuracy and consistency in reporting outputs.

Continuous Improvement Support:

• Participate in performance reviews and help identify gaps or trends that may indicate opportunities for improvement.

• Contribute to the maintenance of the Continual Improvement Register and assist in implementing process enhancements under the guidance of senior staff.

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Stakeholder Engagement & Performance Reporting:

• Work with IT operations, service owners, and other stakeholders to ensure performance data meets operational and reporting needs.

• Tailor reports and visualizations to specific audiences, contributing to regular review sessions with actionable insights.

Adoption of Best Practices & Innovation:

• Stay informed on emerging tools and trends in IT performance management and support their evaluation or adoption where relevant.

• Assist in the application of predictive analytics to enhance reporting and forecasting capabilities over time.

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Decision-making & Signatory Rights:

• The role operates with autonomy in defined areas such as dashboard creation and routine data analysis.

• Major process or system changes will require review and approval from the line manager. No formal signatory rights.

Key Requirements

Experience:

• 1–3 years of experience in IT performance reporting, KPI management, or business intelligence in an IT or digital environment.

• Exposure to ITSM platforms and participation in performance improvement or reporting initiatives.

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Technical Proficiency:

• Familiarity with ITSM tools (e.g., ServiceNow, Jira) and hands-on experience with data visualization tools such as Power BI or Tableau.

• Working knowledge of ITIL principles, KPI frameworks, and basic continuous improvement concepts.

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Collaboration & Communication:

• Strong interpersonal and teamwork skills; able to collaborate effectively across technical and non-technical stakeholders.

• Ability to present data in a clear and structured way using visual storytelling and concise reporting.

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Additional Considerations:

• Growth Mindset: Eagerness to develop expertise in performance management and data-driven decision-making.

• Execution-Oriented: Proactive in supporting automation, data quality, and standardization efforts.

• Analytical & Curious: Comfortable working with data, identifying patterns, and proposing observations.

• Inclusive & Adaptable: Contributes to a collaborative, feedback-driven team culture and adapts to new tools and methods.

Education/ Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Data Analytics, or a related field.

• ITIL Foundation certification preferred (v3 or v4); additional ITSM training is a plus.

• Training or certification in data analytics or visualization (e.g., Power BI, Tableau) desirable.

• Experience in a global or matrixed environment beneficial but not required

Travel Requirements

• Occasional travel may be required for cross-functional meetings, industry events, or strategic meetings and reviews.

Languages

• English

Working conditions

• Fully remote working regime within Slovakia

Note: Please send your CV only in English language.

Employee perks, benefits:

• Annual global incentive plan-bonus

• Large corporation with representation and manufacturing plants in the world

• Stable employer in Slovakia, Košice region

• Corporate culture – Underpinning everything we do are our values:

• - Improve care

• - Deliver results

• - Grow together

• - Own it

• - Do what´s right

• Introduction program according to company standards

• Development trainings

• Career opportunities for internal employees

• Referral bonus system

• Recognition program

• Supplementary pension plan after the trial period with the employer's contribution

• Social fund (various support and perks for employees)

Company:

Unomedical s.r.o. (member of the global company Convatec)
Priemyselný park 3

071 01 Michalovce, Slovakia

Email: [email protected]
convatec.sk | convatecgroup.com | careers.convatec.com

Beware of scams online or from individuals claiming to represent ConvaTec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official ConvaTec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at ConvaTec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Dajte si pozor na podvody online alebo od jednotlivcov, ktorí tvrdia, že zastupujú spoločnosť ConvaTec

Pred akoukoľvek ponukou práce, sa vyžaduje formálny náborový process, pre všetky naše pracovné príležitosti.

To bude zahŕňať, pracovný pohovor potvrdený oficiálnou e-mailovou adresou spoločnosti ConvaTec.

Ak Vás osloví podozrivý kontakt cez sociálne médiá, textovú správu, e-mail, alebo telefonát, o nábore v spoločnosti ConvaTec, nezverejňujte žiadne osobné údaje, ani neplaťte žiadne poplatky.

Ak si nie ste istí, kontaktujte nás na adrese [email protected].

Equal opportunities

ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Rovnaké príležitosti

ConvaTec poskytuje rovnaké pracovné príležitosti, pre všetkých súčasných zamestnancov a uchádzačov o zamestnanie. Táto politika znamená, že nikto nebude diskriminovaný z dôvodu rasy, náboženstva, vierovyznania, farby pleti, národnostného pôvodu, národnosti, občianstva, pôvodu, pohlavia, veku, rodinného stavu, fyzického alebo mentálneho postihnutia, citovej, alebo sexuálnej orientácie, rodovej identity, vojenského statusu, alebo statusu veterána, genetických predisponujúcich vlastnosti, alebo z akéhokoľvek iného dôvodu, zakázaným zákonom.

Notice to Agency and Search Firm Representatives

ConvaTec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any ConvaTec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of ConvaTec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Upozornenie pre zástupcov agentúr a vyhľadávacích spoločností

Spoločnosť ConvaTec neprijíma nevyžiadané životopisy od agentúr a/alebo vyhľadávacích spoločností pre túto pracovnú ponuku. Životopisy predložené akémukoľvek zamestnancovi spoločnosti ConvaTec, treťou stranou, ako sú agentúry a/alebo vyhľadávacie spoločnosti, bez platnej písomnej a podpísanej zmluvy o vyhľadávaní, sa stanú výhradným vlastníctvom spoločnosti ConvaTec.

Already a ConvaTec employee?

If you are an active employee at ConvaTec, please do not apply here. Go to the Career Worklet on your Workday home page and View "ConvaTec Internal Career Site - Find Jobs". Thank you!

Ste už zamestnancom spoločnosti ConvaTec?

Ak ste aktívnym zamestnancom spoločnosti ConvaTec, prosím, neaplikujte tadiaľto. Prejdite na stránku pracovných príležitosti, na svojej domovskej stránke Workday a zobrazte si „Interná kariérna stránka spoločnosti ConvaTec – Nájsť pracovné miesta“. Ďakujeme!

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Informationaboutpersonaldataprocessingofjobseekersislocatedonlink:https://www.convatec.com/sk-sk/o-nas/kariera/

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Informácia o spracúvaní osobných údajov uchádzačov o zamestnanie sa nachádza na:https://www.convatec.com/sk-sk/o-nas/kariera/