Customer Service Representative - 100% Remote North Carolina

Do you enjoy researching and identifying ways to help people save money? Are you interested in learning more about healthcare and benefits? We are hiring Customer Service Representatives who will support in Healthcare. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others. We offer paid training, health benefits for you & your family, the opportunity for professional growth, and many more employer perks. Interested? APPLY TODAY!

RESPONSIBILITIES:

• Vendor Representatives use multiple BV tools (Electronic Healthcare Record systems) to locate benefit and run/adjudicate claims, contacting doctor's office, insurance and patient to help process specialty crucial medications (for rare and complex conditions such as Cancer, Fertility etc) to be filled and shipped to meet on or by date expected to arrive.
• Ability to work in back office work environment, attention to detail, computer proficiency, empathetic and customer service.
• 80% back office case work/20% inbound/outbound calls
• Candidates that we are looking for specifically should be able to effectively handle incoming or outgoing phone calls to patients, clients and other customers while proactively gaining patient and order information.
• The ideal candidate will work closely with patients and conduct conversations on therapy changes on targeted medications
• We are looking for candidates that have working knowledge in insurance, health care, requirements for dispensing, processing of referrals and providing customer education and routine assessment and problem identification.
• Must understand HIPAA compliance, as well as ensuring that patients remain adherent and compliant to their specific therapies.

WORK AT HOME REQUIREMENTS:

• High-Speed Internet With At Least 25 Mbps Download Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
• Must Live in North Carolina
• Dedicated, Quiet, & Secured Workspace with No Distractions
• A USB Wired Headset with Noise Canceling Microphone

ADDITIONAL REQUIREMENTS:

• 18+ Years Old & High School Diploma/GED
• Professional Positive Attitude & Courteous Telephone Etiquette
• Full-Time Schedule Availability to Meet Business Needs (may include weekends)
• Willing to submit a Drug Test and Background Check

BENEFITS & PERKS:

• $15 Hour
• Benefits Eligible After 60 Days
• Access Up To 50% Of Your Pay Immediately After Your Shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Virtual Training
• Remote Work Environment
• Opportunity for Professional Development

Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience and current job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee’s current manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected].